- Controlling payroll through TAM and Oracle confirming everyone is paid on time - Handling cash deliveries using cash office and back-office software- Welcoming and guiding new starters - Make decisions efficiently and handle changes ensuring everything done is right for customers and colleagues - To be a clear communicator and use a variety of methods to keep the team well informed- Passionate and knowledgeable about the products and services within my store- Working across the store in our service, picking and replenishment areas where required- Delivering routines in store that meet the needs of customers at the right time- Knowledgeable about my store’s performance, understanding the part I play and what we need to do together as a team to drive service and sales, reduce waste and shrink and deliver profit- Handling products with care to maintain quality and ensure they reach customers in the best condition

- Directing and delegating work to 30+ staff members at a time - Archiving and updating 140+ staff members training and development documents (PSR – personal skills record)- Administrative work being point of contact between professionals - Maintaining Payroll through software called Ingenuity by inputting staff hours- Managing stock levels through transfers and orders- Ingesting films and troubleshooting issues using Theatre Management System software- Banking and calculating end of night revenue using Vista- Smoothly managed the day-to-day front of house operations during busy periods of new releases

- Providing excellent customer service with a helpful and friendly attitude as a concierge - Handling delivery and rotating stock - Cashier/ Cash Holding by managing the sites revenue and handling reports