Jake Massey Email and Phone Number

Lead content strategist within product and technology squads. I work in a Kanban delivery framework to help squads achieve their key results through UX writing, user research, data analysis, ideation, and experimentation throughout the product development lifecycle.

In this role at Which?, I was a project manager of product tests and my responsibility was to evaluate quantitative and qualitative data and then to write magazine and online content for the Which? audience. I also worked as an administrator of the product database, supporting other database users, product managers and API engineers as a database expert.I was a nominee in the BSME Talent Awards as a part of the Energy Team at Which?. My research and consumer advice have occasionally been featured in articles by national UK media and achieved top story positions on news aggregation platforms such as Apple News.

Employee communications business partner for Asset Management, Health & Safety and Customer Experience departments, disseminating communications on behalf of the leadership team, extended leadership team and the CEO.

Interning within Publishing and Digital Marketing divisions to support projects in this B2B publishing company. Responsibilities included proofreading, content creation, research support and paid search marketing.

In this role I assisted customers, moved stock, opened credit accounts, and sold competitively on the shop floor.