Jake Maynard Email & Phone Number

With over three years of experience in online auto retail and auction, I am a Senior Hub Operations Coordinator at Vroom, the leading e-commerce platform for buying and selling used cars. I oversee the daily operations of the hub, ensuring that the vehicles are processed, inspected, reconditioned, and delivered on time and within budget. I also manage a team of 15+ hub associates, providing them with training, feedback, and support to achieve high performance and customer satisfaction. In addition, I collaborate with cross-functional teams, such as sales, logistics, inventory, and customer care, to optimize the hub operations and resolve any issues. Some of my key achievements include increasing the hub throughput by 30%, reducing the reconditioning costs by 15%, and improving the quality score by 20%. I am passionate about logistics management, communication, and performance reviews, and I strive to deliver a seamless and hassle-free car buying and selling experience for our customers. I am excited to be part of Vroom's mission to transform the automotive industry with innovative technology and exceptional service.

Listed skills include Leadership, Microsoft Office, Management, Microsoft Excel, and 2 others.