Jake Mccain Email and Phone Number
Jake Mccain work email
- Valid
- Valid
- Valid
- Valid
- Valid
Jake Mccain personal email
Jake Mccain phone numbers
With over 20 years of experience in information technology, I am a dedicated IT Cloud Application Manager at Walgreens, one of the largest pharmacy chains in the U.S. My passion lies in enhancing the quality, efficiency, and security of IT services and systems that support the health and wellness of millions of customers and employees.I bring a robust background in cloud engineering, incident management, operations, change management, and data center management, complemented by certifications in ITIL, Lean Six Sigma, Azure, and AWS. I prioritize collaboration, innovation, and continuous improvement, striving to integrate diverse perspectives within the IT team and the broader organization.In my role, I lead a diverse team of onshore, nearshore, and offshore resources, managing major incident response and operational workflows. I serve as a crucial liaison between business executives and IT delivery teams, effectively implementing change requests and managing incident responses within a follow-the-sun support model.Some of my key achievements include reducing mean time to resolution (MTTR) by 15%, increasing customer satisfaction by 20%, and spearheading service delivery governance for data center operations and incident response for on-premises systems. I leverage my expertise in cloud technologies and IT operations to ensure optimal performance and availability of our IT services.
Walgreens
View- Website:
- walgreens.com
- Employees:
- 87938
-
Information Technology Service Delivery ManagerWalgreensSt. Louis, Mo, Us
-
Information Technology Cloud Application ManagerWalgreens Sep 2018 - PresentDeerfield, Il, UsAs the Cloud Application Manager at Walgreens, I lead team engagement in managing cloud-based applications and services, ensuring seamless operations and incident management. My role is crucial in shaping workflows and outcomes for a diverse team of onshore, nearshore, and offshore resources within a follow-the-sun support model. I effectively implement change requests and manage incident responses, acting as a liaison between business executives and IT delivery teams.Key Responsibilities:Direct cloud application service delivery, focusing on alert management and incident response for cloud environments.Oversee break/fix support engagements and escalations, ensuring timely and effective resolution of issues.Manage service delivery governance by tracking SLA and KPI metrics, developing service improvement plans with providers, and approving exception reporting.Facilitate onboarding, offboarding, training, and security compliance for assigned consultants.Provide oversight for major incident and event management processes related to cloud applications.Ensure optimal performance and system administration of SaaS and DCaaS, aligning with organizational standards.I maintain cloud operations using ITIL and Lean/Six Sigma methodologies to drive continuous improvement and enhance service quality.
-
Information Technology Engineer Ii - Major Incident ManagerWalgreens Aug 2016 - Sep 2018Deerfield, Il, UsMajor Incident Manager (IT Engineer II)Critical Operations Team, Rx Application Joint Task ForceAs a Major Incident Manager, I serve as a key contributor and lead troubleshooter, coordinating break/fix activities for critical applications that drive revenue across all vertical markets. My role involves collaborating with both onshore and offshore resources to ensure swift incident resolution.Engage with end users and technical teams to effectively reduce mean time to resolution (MTTR).Interface with C-level executives to provide updates and insights on major incidents.Assist in conducting thorough root cause analyses to prevent future occurrences.Troubleshoot issues across layers 1-7 of the OSI model (hardware, network, OS, and application), refining focus for technical teams.Act as the subject matter expert for networking and Rx applications, providing guidance and support.Deploy monitoring tools to gather metrics, analyze performance, and improve mean time between failures (MTBF).
-
Advisory Systems Engineer - Data Center ManagerSyniverse Technologies May 2012 - Aug 2016Tampa, Florida, UsIn my role as an Advisory Systems Engineer, I managed multiple data centers in the United States, overseeing the processing of substantial volumes of phone and messaging traffic. My responsibilities included:Leading project deployments and managing the installation and configuration of equipment to ensure optimal performance.Successfully tracking high-value assets and facilitating the integration of standalone devices into the production network, enhancing connectivity between WAN and LAN telecom carrier networks.Collaborating with cross-functional teams to streamline processes and improve operational efficiency.Through these efforts, I played a key role in ensuring the reliability and scalability of telecom services across our infrastructure. -
Project Manager - Field Support ManagerIt In Motion Jul 2010 - Apr 2012Duties included: Site survey and network design Project management Product implementation Proposal development Equipment deployment Hardware ConfigurationDaily Exposure: Axis Communications/Surveillance Microsoft Products Allied Telesis HP server products Cisco VoIP products Firetide Wireless nodes Motorola PTP and PTMP nodes
-
Lead Service Technician - Account ManagerCurrent Technologies Corporation Jun 2007 - Jul 2010Lombard, Illinois, UsPerformed new installations of WAN/LAN network & wireless devices. Account Manager daily functions included: network design and installation issues w/ Government IT Engineers and Leaders, maintain vendor/client relationships and establish process improvement plans. Also, provided equipment orders and audit support for all clients. -
Electronics TechnicianUs Navy Jul 1999 - Jun 2007Washington, Dc, UsPrimary technical contact for all radar and satellite communication devices within assigned unit. Worked with ship and shore NOCs to ensure devices were operating on classified channels and SCSI storage was performing backups of crypto devices. Also maintained LAN network for over 100 users.
Jake Mccain Skills
Jake Mccain Education Details
-
Columbia CollegeManagement Information Systems -
Mchenry County CollegeNetwork Security A.A.S
Frequently Asked Questions about Jake Mccain
What company does Jake Mccain work for?
Jake Mccain works for Walgreens
What is Jake Mccain's role at the current company?
Jake Mccain's current role is Information Technology Service Delivery Manager.
What is Jake Mccain's email address?
Jake Mccain's email address is ja****@****ens.com
What is Jake Mccain's direct phone number?
Jake Mccain's direct phone number is (847) 945*****
What schools did Jake Mccain attend?
Jake Mccain attended Columbia College, Mchenry County College.
What are some of Jake Mccain's interests?
Jake Mccain has interest in Science And Technology, Children, Environment.
What skills is Jake Mccain known for?
Jake Mccain has skills like Data Center, Wireless, Networking, Telecommunications, Software Installation, Integration, Troubleshooting, Surveillance, Lan Wan, System Deployment, System Design, Visio.
Who are Jake Mccain's colleagues?
Jake Mccain's colleagues are Hamidreza Moshtaghianpour, Azmin Mogal, Jordan Velasquez, Trevor Frost, Philippa Daly, Melanie Merkley, Svetlana Frempong.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial