I have studied ICT at college while working part time in retail where I gained customer service experience as well as communication skills.I then went onto a technology apprenticeship with Lourdes IT where I also studied a mixture of Microsoft and City & Guilds qualifications for personal development in which I progressed to a 1st then 2nd line technician. I then moved onto working with Concero UK as a 2nd Line Customer Support Technician continuing my work today. I have over a period of time gained a wealth of knowledge from working in Education ICT which has been a well rounded experience.Currently working on my knowledge of Arbor MIS and building my skills as a helpdesk leader.I enjoy improving my driving ability and going out with friends bowling, escape rooms and go karting.