Jake Morrell Email & Phone Number

Enid, Ok, Us

Provo, Utah, United States

Provo, Utah, United States

Salt Lake City Metropolitan Area

Serve as a liaison to revenue cycle teams to improve workflow and operational performance with initial claim denialsCreated a new process that ensures that a Medicaid Qualified Medicare Beneficiary health plan is billed as a Medicare crossover planCreated a new process in the R1 technology to ensure that front end teams are selecting the correct Medicaid HMO health plan. This has decreased Medicaid initial denials by $400,000 in 1 month

Salt Lake City Metropolitan Area

Decreased Intermountain Healthcare’s Coordination of Benefits and Eligibility Denials by 8% within three months, by implementing processes with front-end teams insuring that 98% of encounters were registered and/or verified health insurance was correct within +/- 1-dayImproved Notification of Admission (NOA) by 15% for all Intermountain Healthcare hospitals by implementing a report that tracks encounters for NOA’s. Worked with the necessary teams to implement processes to work these encounters at an efficient rate

Salt Lake City Metropolitan Area

Support 26 hospital registration departments for Intermountain Healthcare by measuring weekly, monthly and yearly metrics Proposed a new report to measure Insurance Verification Percentage (IV %) for Intermountain Healthcare, which has increased the IV % by three percent since February, leading to a decrease of billing denialsBuilt a report in excel that measures full-time employees (FTE) by facility, which helps measure how many FTE’s per facility, leading to a reduction of over 100 FTE’s in the last yearCreated a productivity report for registrars that measures the effectiveness of registration processes for each employee

Ogden, Utah, United States

• Manage revenue cycle in busy Emergency Department of a 310 bed Trauma Hospital. Lead five staff members and manage three million monthly charges• Implemented customer service program to increase net revenue, decrease accounts receivable days and strengthen community satisfaction• Designed Financial Counselor Coordinator position to promote home visits, support area supervisor and manager, streamline staff training, increase total medical charges and decrease uncompensated care• Strengthened relationship between the Registration and Financial Counselor Departments leading to increased in-house patient screening percentage and patient satisfaction

South Ogden, Utah, United States

• Provide and help uninsured patients become eligible for a funding source to help pay for medical bills• Work with Department of Work Force Services as a 3rd party for patients• Answering billing questions for patients and taking payments from patients for their medical bills• Implemented processes within the department to improve patient workflow

Spokane Valley, Washington

Provide the customer with the best experience in the store, by helping them purchase hats in the store or through the store websiteProvide customers with the tools to customize their own hats, their business or for personal use

Layton, Utah, United States

Worked with medical records to make all patient records electronic. Worked with I.T. to switch over to a new phone system and upgraded computers to be able to upgrade the EMR system for the clinic.

Layton, Utah

Compiled patient satisfaction surveys, then analyzed this data and sent the results to the physicians. Updated the emergency plan for the facility and the satellite clinics.

Provo, Utah Area

Layton, Utah

Greater Salt Lake City Area

Master Of Health Administration, Health/Health Care Administration/Management

Lean Six Sigma Certification

Bachelor Of Healthcare Administration, Health/Health Care Administration/Management

Activities and Societies: HealthCare Administration Society

Associate'S Degree, College/University Preparatory And Advanced High School/Secondary Diploma Program