- Led multi-stream projects, utilising data analytics to deliver actionable reporting insights and solutions for senior leadership teams.- Conducted business process mapping to streamline workflows, resulting in enhanced productivity and alignment with business objectives.- Acted as a liaison between customer support and internal teams, addressing technical challenges and ensuring client satisfaction by enhancing web-based user experiences and analysing consumer behaviour for product improvements.- Co-managed a team of five, fostering a collaborative environment, mentoring junior team members, and contributing to the end-to-end sales process, achieving account plan objectives in a fast-paced setting.- Facilitated workshops focused on process improvements and led business lessons learned sessions, guiding conversations, capturing insights, and presenting findings to senior leaders. This has informed the current year's scope of work by implementing key action points.- Engaged in systems testing and environment creation, collaborating with test teams and using low-code skills to design new customer environments in alignment with business and regulatory requirements.

- Contributed to the technical migration of the UK's national imports and exports declaration system to a new platform, supporting a major public sector client.- Analysed data from individual submissions in a backend database, ensuring compliance with national government regulations for imports and exports through timely reporting and follow-up according to SLAs.- Served as a technical product expert in an incident management work stream for a national trade project, acting as the escalation point for technical queries and ensuring seamless transitions by efficiently resolving issues.- Facilitated workshops and developed comprehensive training materials and product documentation related to the JIRA case management system, ensuring effective knowledge transfer and clear communication across all team members.- Upskilled in the JIRA case management system, leading to improved efficiency in resolving customer queries and ensuring consistency in our responses to traders.- Documented and enhanced query management processes, and provided training to junior staff, reducing their onboarding time and ensuring consistent, high-quality service.- Conducted transition reporting on the migration of traders from the old declaration system to the new one, providing senior leaders with data-driven insights for decision-making and progress tracking.

- Specialised as a Business Technology Consultant, with hands-on experience in low-code platforms like Salesforce and Jadu. Developed client prototypes and online solutions, enabling clients to test and analyse these tools for alignment with business requirements.- Developed skills in "As-Is" and "To-Be" process mapping and improvement, as well as conducting cost-benefit and financial analyses to demonstrate potential savings based on client uptake of online solutions.- Designed and delivered workshops to gather requirements, map business processes with stakeholders, and present results effectively.- Delivered cybersecurity and risk management strategies across various government departments, ensuring robust protection and compliance.- Enhanced client management skills through increased exposure to public sector clients, successfully managing relationships and project outcomes.- Contributed internally to business restructuring and governance initiatives, building relationships within the company and expanding my skill set beyond project work.

- Held a Bid Analyst role, where I developed a go-to-market partnership bid with CRM suppliers, involving in-depth research on potential partners, relationship establishment, and cost-benefit analysis.- Facilitated workshops to gather critical information and presented the bid and strategic recommendations to senior leadership, successfully aligning the partnership strategy with overall business goals.- Project manager role on a major Azure cloud transformation program for a healthcare public sector client. Coordinated operations, ensured timely completion aligned with client requirements, and managed daily stand-up meetings to set targets, resolve blockers, and allocate resources. Regularly used Microsoft Project to oversee progress.- Collaborated closely with the network team and technical architects to gather detailed technical information from clinical application owners. This data was utilized to plan and execute the migration of applications from physical on-premise servers to Microsoft Azure cloud servers, with regular presentations to application owners and technical support teams to validate the migration strategy.- Assisted the Lead Project Manager in creating a comprehensive migration plan, incorporating all gathered information to ensure a smooth transition.- Presented regular project updates directly to the client, addressing the status of work streams and highlighting areas requiring client decisions.- Conducted contract analysis to ensure all work remained within scope, ensuring that deliverables met client expectations and contractual obligations.

- Conducted in-depth competitor analysis, providing actionable insights to product management and data teams, enhancing Nissan’s strategic decisions and competitive positioning.- Produced and analysed weekly KPI reports to track marketing collateral stock levels and sales performance across UK models, enabling data-driven decisions and continuous improvement.- Managed all core marketing collateral, including brochures and technical vehicle specifications for cars and vans, ensuring regular updates in line with Nissan's marketing campaigns and product changes across UK dealerships.- Designed a new brochure for the flagship supercar, the Nissan GTR, using Adobe InDesign. This involved market research, collaboration with Nissan Europe representatives for branding compliance, building relationships with print suppliers, and overseeing the project from conception to delivery.- Distributed weekly bulletins to dealerships, ensuring they received up-to-date information on product changes, regulatory compliance, company strategy, and marketing campaigns.- Established business relationships with competitors to facilitate vehicle exchanges for product testing by product owners at our head office.