Jake Northfield work email
- Valid
- Valid
Jake Northfield personal email
Jake Northfield phone numbers
Software is hard.Running a business on sticky notes is harder.Let’s just figure out the software.I optimize and support the tech that manages your digital presence, so you can focus on what you love.
Newscape Digital
View- Website:
- newscapedigital.com/gbp-audit-bulk
- Employees:
- 1
-
FounderNewscape DigitalRochester, Ny, Us
-
FounderThe Northfield Life Aug 2024 - Present- Empowering businesses with tailored marketing solutions and tech support- Designing and optimizing software tools, sales strategies, and automated workflows- Consulting to create systems that enhance customer engagement and drive growth- Developing custom solutions to streamline processes, allowing clients to focus on what they love -
Insurance ProducerAll Things Insurance Group Mar 2024 - Jun 2024Wilmington, Nc, Us -
Manager, Technical Support Engineering - Americas (Tier Ii)Degreed Jul 2022 - Apr 2023Pleasanton, California, Us- Developed and implemented weekly up-skill sessions for all Support teams to promote skill sharing- Collaborated across CX department to prevent and manage client escalations- Used a data-driven approach to lead a global team of T2 Technical Support Engineers- Optimized Zendesk Support by implementing new triggers and automations -
Technical Integrations Support ManagerZip Co Jun 2021 - Jul 2022Sydney, Au- Utilized Jira, Confluence, and Salesforce to build issue escalation workflow from scratch- Established Key Performance Indicators (KPIs) and built reporting process- Conceptualized and wrote supporting documentation for standard operating procedures- Collaborated cross-functionally on global rebrand initiatives and incident management- Identified emerging trends in merchant issues to improve the user experience- Provided B2B technical support for SMB and enterprise merchants -
Director Of Support ServicesModo Labs Sep 2019 - May 2021Boston, Massachusetts, Us- Led 13 Integration Consultants, Technical Support Engineers, and Customer Support Specialists- Recruited and hired 5 technical and non-technical staff and developed 2 team leads- Reduced resolution time year over year by introducing new escalation processes- Conducted one-on-ones and reviews to aid team in meeting performance goals- Developed Key Performance Indicators for T1 Customer Support- Worked interdepartmentally on the creation of a knowledge base, forums, and wiki- Trained department bi-weekly on product knowledge, troubleshooting, and debugging- Assisted Sales in maintaining working demos for potential customers- Triaged all customer and company issues to meet SLAs and KPIs- Led with integrity, open-mindedness, with a focus on the customer and employee experience -
Technical Support ManagerModo Labs May 2019 - Sep 2019Boston, Massachusetts, Us- Led a team of 5 Technical Support Engineers in troubleshooting and bug reporting- Introduced a new workflow for escalations from other teams- Accelerated collaboration through team building activities
-
Technical Support EngineerModo Labs Oct 2017 - May 2019Boston, Massachusetts, Us- Developed the first T1 support team members including the onboarding and training of specialists - Streamlined the delegation of technical tickets to T2 Technical Support Engineers- Created internal documentation used to produce Technical Support Engineer training- Collaborated with the Engineering team to improve the quality of Jira ticket bug reports- Provided technical application support through troubleshooting web and mobile apps
-
Customer Support AnalystBlackbaud Apr 2017 - Sep 2017Charleston, South Carolina, Us- Provided timely phone, chat, and email support for K-12 EdTech SaaS products- Honed exceptional communication, escalation resolution, and customer service skills- Participated in the creation and upkeep of KCS knowledge base articles- Continuously strengthened product knowledge and KPI/SLA/CSAT performance- Guided clients in generating custom reports using proprietary and SQL database queries -
Admission Counselor IiSouthern New Hampshire University Sep 2013 - Apr 2017Manchester, Nh, Us- Provided timely phone, chat, and email support for University applicants- Trained new hires and mentored Admission Counselor I team members- Collaborated with colleagues to promote best practices and improve student retention rates- Developed analytics and metrics for the Military Admission team
Jake Northfield Skills
Jake Northfield Education Details
-
Boston UniversityWeb Application Development -
Southern New Hampshire UniversityConcentration In Information Technology
-
Southern New Hampshire UniversityInformation Technology
Frequently Asked Questions about Jake Northfield
What company does Jake Northfield work for?
Jake Northfield works for Newscape Digital
What is Jake Northfield's role at the current company?
Jake Northfield's current role is Founder.
What is Jake Northfield's email address?
Jake Northfield's email address is jacob.northfield@zip.co
What is Jake Northfield's direct phone number?
Jake Northfield's direct phone number is +160348*****
What schools did Jake Northfield attend?
Jake Northfield attended Boston University, Southern New Hampshire University, Southern New Hampshire University.
What are some of Jake Northfield's interests?
Jake Northfield has interest in Social Services, Civil Rights And Social Action, Politics, Education, Environment, Poverty Alleviation, Science And Technology, Human Rights, Health.
What skills is Jake Northfield known for?
Jake Northfield has skills like Training, Javascript, Python, Leadership, Customer Service, Node.js, Angular, Mongodb, Html5, Jquery, Bootstrap, Sql.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial