Patient Services Representative
Maynard, Massachusetts, United States
Worked as a member of a private-equity backed, high-growth telemedicine company that operates in the tele-behavioral health industry. Telemynd provides behavioral health care to veterans, active military members, and their beneficiaries. Worked closely with the patient services and provider coordination teams on referral processing and the insurance validation, patient outreach, and booking processes. Helped facilitate the booking of approximately 4,500 patients, corresponding to a potential revenue generation of $4,500,000. Participated in weekly team meetings as well as regular all-employee meetings. Interacted with management and senior leadership members of a variety of teams to learn about their roles and the dynamics of a high-growth company. Became proficient in Microsoft Excel, Microsoft Word, Microsoft Outlook, Microsoft Teams, and Elevate.