• Coordinate and build communication strategies on some of Google’s most pressing and complex issues.• Obtain and organize input from technical staff to clearly convey technical concepts into digestible formats appropriate for all affected stakeholders, both internal and external.• Collaborate with incident response teams and subject matter experts to drive the end-to-end process for notifications related to Google Cloud and Google Workspace products via various delivery channels.• Identify and manage process improvement programs focused on scaling and automating the overall experience and turn around time for our internal and external communications.

• Lead, built, and operationalized the Privacy & Security by Design Program. Drove cross-functional process through which privacy & security decisions were made on every project that involved the collection, sharing, or processing of personal data.• Established and managed CZI’s first Business Continuity & Resilience Program; partnered with cross-functional stakeholders to assess business continuity risks, establish program strategies, and operationalize the business continuity program.• Cultivated a culture of privacy and security across the company by overhauling internal help resources, coordinating annual trainings and organizing learning and engagement events.

• Managed and oversaw content creation & review process for multiple company-wide trainings that reached every employee at Salesforce annually.• Partnered closely with Onboarding team to deliver relevant, impactful Trust & Security content to new hires globally.• Used a blend of Agile and Waterfall methodologies on multiple projects, including a new security assessment process which all engineering teams company-wide adopted as part of Salesforce's SDLC.• Partnered with GRC/Compliance teams to provide audit evidence paths for all awareness & training-related controls for multiple frameworks (SOC 2, ISO 27001/02, ISMAP, GDPR, CCPA, FedRAMP)• Developed strategic security initiatives for SC&E team; created related program/project plans (including roadmaps, milestone definition, resource planning, hiring goals).• Served as Awareness Team lead for engineering-wide initiative to develop and implement security best practices across all production services, internal tools, hosts, users, and data.• Worked closely with Mergers & Acquisitions team to ensure timely security harmonization and compliance adherence for new Salesforce acquisitions.• Worked proactively with multiple teams to identify key security risks, and how address them via program initiatives; established and reported relevant metrics and KPIs to communicate status and demonstrate progress of program performance.• Wrote, edited and published Security articles and advice on internal intranet platforms.• Designed and launched weekly phishing tests targeting new hires.

• Designed, built, and cultivated a security-oriented environment where Dropbox employees and contractors consistently made informed and secure decisions in both their work and personal lives.• Employing Agile, served as scrum master for a multi-year cross functional compliance initiative with engineering teams across infrastructure, security, and corporate IT. Clarified and negotiated requirements, managed project timeline, owned communications, and drove engineering teams towards completion within specified deadline.• Served as primary POC in 2018 and 2019 for ‘Trustober’ (Dropbox’s NCSAM Event). Organized 70+ internal and external speakers and events each year across 12 global offices, created event calendars for SF and other offices, handled purchasing, expensing and distribution of global t-shirt, sticker and other swag orders.• Developed and launched Security Champions program that included technical and non-technical teams throughout the company and in all global offices. The Program created formal Champions of Security who interface between their teams, orgs, and Security sub-teams. To date, 80+ Advocates have been recruited throughout Dropbox’s global offices.• Managed and executed weekly internal phishing simulation campaigns to test and educate employees about best practices surrounding phishing/spam identification and reporting.• Served as Security Team POC to Compliance Team, implemented and/or re-certified SOC 2, ISO 27001/02, GDPR, CCPA, FedRAMP frameworks, and drafted internal privacy and security policies.• Security and IT Compliance Lead for the IPO initiative: developed ITGC controls, IT compliance strategy, and security strategy for the IPO transition. Provided guidance to executive management and managed internal/external IT audits.• Increased incident management process adoption across engineering teams by 300%.

• Managed a team of contractors who performed operational work and eventually led project to outsource the majority of that work to a scalable support team externally.• Provided email support to users who experienced account security issues; collaborated with internal teams, service providers and anti-abuse/security professionals to maintain our users' trust in the security of Dropbox• Documented and categorized policies and workflows to help guide and educate Dropbox users as they encountered security-related issues. • Created, maintained, and improved internal and external documentation, established internal knowledge base libraries and contributed to the creation of user-facing content.• Coordinated with Engineering, Product, and Customer Experience Teams on bug reports, feature requests and user escalations.

• Managed team of contractors to perform content/QA review of Promoted Pins and Buyable Pins.• Collaborated with Ad Operations and Online Sales teams to improve the quality of advertising content policy on Pinterest and resolve policy issues with advertisers.• Enforced Pinterest’s Advertising Guidelines and Policies to promote a body of useful, authentic and beautiful promoted content.• Responded to merchant and advertiser inquiries and appeals using Zendesk, wrote new and edited existing Zendesk macros for team-wide usage, provided troubleshooting and support to business partners using Pinterest Ads Manager and Buyable Pins platform• Analyzed Promoted and Buyable Pins data using Tableau, Qubole and Pinterest Ads Manager.

• Responsible for proactive outreach, ownership and management of relationships with key merchants across the United States. • Established productive, professional relationships with key personnel on assigned accounts.• Collaborated and strategized with merchant partners to identify revenue and brand growth opportunities with Postmates. Created new methods for merchant partners to gain visibility on Postmates app and website, including exposure through merchants' existing social media channels• Worked with Engineering and Product Management teams to create a merchant portal for partners to view real-time Postmates orders, review weekly and monthly delivery statistics, and pay monthly commission invoices.• Created, distributed, and presented internal and external monthly reporting of relevant growth metrics• Proactively assessed, clarified, and validated partner needs and requests

• Managed team of Customer Service / Operations Specialists; tracked and reported SLAs and other metrics to team leadership, provided on-going training and mentorship to new hires.• Used data to identify opportunities to improve delivery quality for the customer and to build a strong, satisfied community of Postmates couriers & customers• Created and monitored initiatives to improve customer experience and build the courier community• Addressed customer complaints, questions and concerns in real-time by answering phone calls, responding to e-mails and managing support tickets.• Deployed first-tier fraud detection and protection strategies, escalated issues to fraud detection unit.• Analyzed fraud trends and payment anomalies to reduce chargebacks• Leveraged SQL for data analysis to support and execute strategies to detect fraud, ATOs, and payment anomalies• Interacted with restaurants and merchants concerning a variety of issues about Postmates platform, monitored activity on the platform, and made adjustments to ongoing jobs as needed.

• Managed, designed and updated website content using the Adobe Creative Suite, Drupal, Wordpress and Final Cut Pro, designed and wrote a bi-weekly newsletter, managed blog and social media content on a variety of platforms, drafted press releases, conducted quarterly press conferences.• Wrote new and recurring grant proposals, assembled media lists, analyzed website metrics, created queries and reports from a Salesforce database, and assisted Associate Director with arranging interviews with local and national media; conducted direct mail and e-mail campaigns.• Assisted with planning and organizing the 2012 Tarrytown Meeting, a convening of individuals who hope to ensure human biotechnologies support rather than undermine social justice and human rights.

• Was part of a team that spearheaded implementation of new internal and external branding strategies to coincide with launch of new Capital Campaign, wrote staff-wide survey and convened focus groups to test ideas, logos, mottos and related marketing material, designed informational material for final choices. Wrote website copy for final product beta test and launch.• Supported Deputy Director in researching prospective individual, foundation and corporate donors, assisted in special event planning and preparations, drafted grant proposals and letters of inquiry and support, managed online marketing content using Adobe Creative Suite and Final Cut Pro.• Aided gift registrar in reconciliation of all 2010 gifts; ensured all gift information was accounted for in separate donation and accounting databases at the end of Smithsonian’s fiscal year (September).• Managed, designed and updated website content using the Adobe Creative Suite, Drupal, Wordpress and Final Cut Pro, produced and mailed donor acknowledgement letters, designed and wrote a bi-weekly newsletter, managed blog and social media content and marketing on a variety of platforms.

In this short-term contract position I: •Assisted Federal Advocacy Director with AIA’s ongoing ‘Rebuild & Renew Campaign’, which focuses on passing legislation concerning Energy Policy, Climate Change, and Economic Recovery.• Wrote and updated website copy, managed social media communications and marketing, wrote and edited blog posts, coordinated Congressional outreach strategies, drafted press releases, organized press conferences and other special events related to the Rebuild & Renew Campaign.• Monitored & analyzed online membership database containing information for over 80,000 members; managed local, state, and national chapter membership data using Raiser’s Edge/Salesforce databases.

• Aided Executive Director and editorial board in researching, translating, proofreading, formatting, designing and printing articles for publication in The Journal of Contemporary China.• Maintained regular correspondence with authors of journal articles (in U.S., China, Hong Kong and Taiwan); ensured that submission deadlines for each issue were met.• Provided logistical and administrative support for events related to the Center’s monthly Discussion Forum and its Annual Symposium in 2009 and 2010.

• Designed and wrote research project concerning the ways which the One Child Policy has affected infant and child trafficking in the People’s Republic of China; paper was published in Spring 2011 (inaugural issue) of The Journal of Human Trafficking and Contemporary Slavery.• Acted as liaison for students wishing to create partnerships with migration, anti-trafficking and anti-forced labor organizations, successfully created partnerships with ILO, IOM, UNODC, and UNICRI.• Assisted junior associates in identifying suitable research topics and conceptualizing nature and format of research projects.

• Awarded IIE Nancy Petry Scholarship for Study Abroad.• Program included a 'No English Pledge' for all participants.• Approximately seven hours of class per day and an additional three-four hours of homework, weekly exams also included translation sections.• Language practicum sessions were frequently held at businesses, companies, residential districts, markets and other social settings.• Coursework and exams were equivalent to HSK Levels 8-10.

• Program is designed to immerse Western college students in Buddhist monastic life, and offer first- hand experience with Buddhism that would be generally unavailable to them in their home countries.• As World Youth Summit (WYS) Coordinator, was responsible for logistical and organizational aspects of partnering fifty HBMLP participants with over 700 WYS participants from China, Hong Kong and Taiwan for a three-day interaction period.• WYS segment of the program included group classes, panel discussions, Q&A’s, and seminars covering issues cultural and political of interest.• Collaborated with Taiwan Ministry of Education, Hong Kong University, Taipei University, Buddha’s Light International Association before and during the WYS.

• Assisted Executive Director with print and electronic communications, including fundraising appeals, newsletters, annual report, website content, social media/e-mail marketing and informational materials.• Organized homeless outreach and food re-distribution programs: collected and delivered food donations from several restaurants in downtown San Diego to a local homeless shelter; organized weekly food distribution group to personally deliver meals to homeless in downtown.• Designed custom programs and facilitated instruction in various styles and techniques of meditation at several locations, including public and private elementary and high schools, prisons, rehabilitation centers, hospitals, universities, and other public and private locations in San Diego.• Organized and managed college meditation groups, meetings, and retreats to Taiwan at theUniversity of San Diego, San Diego State University, U.C. San Diego and San Diego City College.

• Produced, researched, fact checked and wrote news bulletins and editorials for several radio and TV programs, most often for morning and evening news, and in-depth investigative features.• Arranged live and remote interviews with individuals around California and the world on a wide range of topics, assisted TV editors with editing content and interviews using Final Cut Pro.• Assisted Executive Director in grant writing; for 2008 fiscal year, secured over $85,000 in grant funds for KPBS from several foundations around the country.