Jake Pearson Email & Phone Number

New York, New York, United States

- Manage and support more than 30 small to medium sized businesses specializing in the medical, legal, and manufacturing fields as fully outsourced IT- Communicate with end users throughout the day resolving issues, appropriately documenting troubleshooting, and escalating if need be- Perform new/existing user onboarding and offboarding tasks.

Schaumburg, Illinois, United States

• Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems and resolutions (i.e. software, hardware and client specific applications)
• Work within active directory managing user accounts
• Troubleshoot varying computer issues like O365, operating system, internet browsers, business applications, hardware, connectivity and many other problems
• Document all client issues, troubleshooting steps, and resolutions on each ticket
• Work within… Show more
• Work within active directory to modify users accounts based on client company policy

Mchenry, Illinois, United States

• Troubleshoot hardware and software issues with our proprietary product and associated hardware.
• Process inbound calls throughout the day ensuring calls are routed to the appropriate teams
• Track every call as a ticket in salesforce documenting relevant info, most importantly issue, troubleshooting steps, and outcome. Escalate tickets as needed
• Walk customers through SQL server migrations and web application upgrades as well as daily bugs and functionality issues
• Provide… Show more
• Provide high quality customer service at all times Show less