Jake Pearson Email & Phone Number

New York, New York, United States

- Manage and support more than 30 small to medium sized businesses specializing in the medical, legal, and manufacturing fields as fully outsourced IT- Communicate with end users throughout the day resolving issues, appropriately documenting troubleshooting, and escalating if need be- Perform new/existing user onboarding and offboarding tasks (Accounts/Hardware/Software setup, deployment, and management)- Manage multiple VoIP systems including CoreDial, 8x8, Comcast, and Teams-… Show more - Manage and support more than 30 small to medium sized businesses specializing in the medical, legal, and manufacturing fields as fully outsourced IT- Communicate with end users throughout the day resolving issues, appropriately documenting troubleshooting, and escalating if need be- Perform new/existing user onboarding and offboarding tasks (Accounts/Hardware/Software setup, deployment, and management)- Manage multiple VoIP systems including CoreDial, 8x8, Comcast, and Teams- Handle o365 administration tasks when it comes to users, groups, outlook, etc.- Manage server backups and spam filter for all clients- Travel multiple times per week on-site to clients to take care of any issues where we need to get our hands on a device- Work as on-site engineer for projects (Phone system migration, new office setup, hardware installation, etc.)- Frequently work in PowerShell or command line to automate simple tasks Show less

Schaumburg, Illinois, United States

• Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems and resolutions (i.e. software, hardware and client specific applications)• Work within active directory managing user accounts• Troubleshoot varying computer issues like O365, operating system, internet browsers, business applications, hardware, connectivity and many other problems• Document all client issues, troubleshooting steps, and resolutions on each ticket• Work within… Show more • Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems and resolutions (i.e. software, hardware and client specific applications)• Work within active directory managing user accounts• Troubleshoot varying computer issues like O365, operating system, internet browsers, business applications, hardware, connectivity and many other problems• Document all client issues, troubleshooting steps, and resolutions on each ticket• Work within active directory to modify users accounts based on client company policy • Multi-task by receiving inbound contacts, following up on open tickets, and assisting teammates• Work efficiently keeping KPI’s in mind to deliver the best client experience by meeting SLA’s• Provide friendly, respectful, and considerate customer service to all end users Show less

Mchenry, Illinois, United States

• Troubleshoot hardware and software issues with our proprietary product and associated hardware.• Process inbound calls throughout the day ensuring calls are routed to the appropriate teams• Track every call as a ticket in salesforce documenting relevant info, most importantly issue, troubleshooting steps, and outcome. Escalate tickets as needed • Walk customers through SQL server migrations and web application upgrades as well as daily bugs and functionality issues• Provide… Show more • Troubleshoot hardware and software issues with our proprietary product and associated hardware.• Process inbound calls throughout the day ensuring calls are routed to the appropriate teams• Track every call as a ticket in salesforce documenting relevant info, most importantly issue, troubleshooting steps, and outcome. Escalate tickets as needed • Walk customers through SQL server migrations and web application upgrades as well as daily bugs and functionality issues• Provide high quality customer service at all times Show less