With Customer Success being a vital part of any business, for 7 years I have strived to excel at building strong relationships, understanding their needs, and helping customers receive the maximum value from the product. I have gained the skill and experience to effectively onboard new customers, provide ongoing support and guidance, collecting feedback, and advocating for both the customer and the company. As the Current Head of Customer Success I have developed and orchestrated many effective and efficient strategies to ensure customer satisfaction, retention, and collaboration with other departments. This as led to a large increase in revene, product development, and customer engagement and satisfaction