Financial Account

Telco B2B SalesPerforms outbound and inbound callsDemand Generation and Appointment SettingAcquisition of new customersGrowth and retention of existing clientsFunnel and sales managementExecuting the B2B structured sales process

Account: Third party question&answer website (voice and non-voice)Understand all organization’s products, services, procedures and guidelines and communicate same to all team membersOversee running and managing a team of associates dailySet targets for all other Team members to meet up withSchedule and organize shift patterns for other team membersMonitor all calls to ensure that due procedures and quality standards are strictly adhered Conduct regular review of all associate’s performance and organize training sessions for under performersSubmit regular reports to management and seek new ideas and strategies to improve performance at the centerEnsure a safe and harmonious working environment for all other team members and delegate duties to all team members.Coaching and mentoring of assigned Team member

Account: Retail Provides convenience to customers on live chat.Identify and assess customers’ needs to achieve satisfactionResponsible for reaching out to customers to collect payment for overdueinvoices.Offered rebates for customers dealing with financial hardship.Securing the information given by the customers e.g bank detailsProvide alternative solutions for customers expressing difficulty of making one-time payment.