Jake Phillips Email & Phone Number

Phoenix, AZ, US

• Scrum Master for Billing Center and Policy Center platforms.
• Responsibilities include daily Stand-Ups, Weekly Backlog Grooming Sessions, Bi-Weekly Sprint Planning Sessions, Sprint Demos, and Sprint Retrospectives.
• Created and maintained monthly Sprints in JIRA.
• Project Lead for multiple Billing Center and Policy Center Projects
• Straight Through Processing of Submissions via Policy Center and Customer Engage Portal, including changes to Business Rules, Renewals, and Underwriting Question Updates.
• Billing Invoice Redesign Project involving changes to the core logic of the Invoice, and modernization of the look and feel of the Invoice.

Chicago, Illinois, US

• Responsible for day-to-day management of Policy Implementation Projects.
• Manage Implementation of a 47 State Group Health Initiative within first three months of employment.
• Managed Project to merge Electronic Payments into existing Enterprise-wide process.
• Run Daily Stand-Up meetings with Development Team to provide Status Updates to Upper Management
• Provided Process Improvement feedback.

Galveston, Texas, US

• Lead a Team of Business Analysts, ranging in experience from entry level BA, to SR. BA.
• Responsible for day-to-day managerial tasks, as well as Training and Mentoring new and existing employees, completing annual reviews, determining annual compensation packages, interviewing/hiring new employees, and.
• Created/reviewed/adjusted Capacity Plan for BA Team.
• Review and Approve all Requirements documentation provided by BA Team.
• Run weekly Cadence Meetings to discuss status of ongoing Projects.
• Participate in daily SCRUM Meetings.

Galveston, Texas, US

• Analyzed Stakeholder needs, defined solutions, and presented solutions and recommendations using GAP Analyses, Business Cases, Diagrams, and Presentations.
• Completed an analysis of all Claims Platform User Authority Levels to remove redundancies.
• Created Business Case for Commercial Auto Telematics, provided supplemental analysis, and ran Pilot Project.
• Implemented eSignature Process for Claims Division.
• Provided Claims Severity Analysis for multiple lines of business, and included data analysis and visualization.
• Participated in daily SCRUM Meetings.

Galveston, Texas, US

• Work with Stakeholders to aid in the identification and definition of specific Business Problems.
• Construct Solution(s) for the Business Problem based on careful examinations and collaboration with Stakeholders.
• Examine and document Current State Processes.
• Develop Future State Processes that meet the needs of the Stakeholders and addresses the Business Problem.
• Support the creation of an Implementation Strategy that includes Training Aids, defining Key Performance Indicators, tracking Solution adoption, and Project Success.
• Perform Raw Data Analysis upon request.

Galveston, Texas, US

• Provide fraud awareness training to company personnel on the detection, identification and recognition of red flag indicators.
• Review claim files, underwriting documents and applications for red flag indicators or suspect activity.
• Conduct investigations of suspect cases and report findings to legal staff/Claims Committee.
• Utilize ISO ClaimSearch database and NICB Forewarn Alerts.
• Maintain working relationship with federal, state and local law enforcement and fire personnel.
• Initiate referrals to State Fraud Bureau, National Insurance Crime Bureau and local authorities as set forth in applicable state/federal statutes.

Galveston, Texas, US

• Investigated auto claims involving bodily injury and property damage to include obtaining recorded statements, reviewing police reports, negotiating settlements with insureds, claimants and attorneys.
• Determined coverage and theory of liability.

St. Louis, MO, US

• Manage daily operations in the rental branch including scheduling personnel, monitoring rental units, making reservations, coordinating with other rental branches, etc.
• Responsible to manage operations as well as meet expectations regarding sales and rental upgrade quotas.