-Trained new staff on job duties, company policies and safety procedures for rapid onboarding.-Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.-Increased customer service success rates by quickly resolving issues.-Review all credits and changes made to accounts by all SSRs each day.-Trouble shoot PRCs as they have issues.-Maintain and improve KPI numbers for the location.-Debrief with SSRs daily on ways to improve their KPIs and commissions.-Track add contests for the location.-Cover routes when needed.-Do ride alongs with SSRs to help push product or to train the partner.

-Educated customers about billing, payment processing and support policies and procedures.-Responded to customer requests for products, services and company information.-Described and explained details about facility service options and uniforms to inform customers and guide purchasing decisions.-Entered orders into SAP computer database system.-Delivered excellent customer service, resulting in consistent customer satisfaction rating.-Maintained up-to-date knowledge of product and service changes.-Push specific products or services during add contests.-Keep a clean and organized truck.-Sell products out of our direct sale catalog.

-Directed and implemented cannon, missile, rocket and target acquisition operations, training programs and communication activities.-Advised fire support sergeants of fire planning and coordination techniques and drafted fire support plans for tactical operations.-Managed fire support, operations and target acquisition activities for field artillery battalions.-Maintained and operated radio and wire communications and speech security equipment, including encoding and decoding of messages using CEOI and grid thrust line templates.-Drove and operated heavy and light wheeled trucks and tracked vehicles-Maintained fire capability charts and friendly and enemy situation maps

-Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.-Provided positive first impressions to welcome existing, new and potential customers.-Met with existing customers and prospects to discuss business needs and recommend optimal solutions.-Communicated with customers to understand needs and recommend appropriate solutions.