Jake Roach Email & Phone Number

Redondo Beach, Ca, Us

Redondo Beach, California

• Photographer - Specializing in Weddings/Engagements, Live Music, Events, Headshots, Family Portraits, Drone/Aerial Photography and Landscapes.• Social Media Management - Responsible for managing four Twitter accounts, seven Instagram accounts, two Facebook accounts, two blogs and two websites.• Graphic Design - Responsible for graphic design, including logos, artwork and online ad content.

Managed daily operations of a B2B SaaS product which performed more than 40k criminal background searches each day for the largest background search companies in the country.• Responsible for on-boarding new customers, building relationships and managing the customer experience through the lifecycle of the project.• Acted as a liaison between internal departments (executive, engineering, IT) and customers to define the scope of projects, determine requirements and resolve customer-facing issues.• Managed team of 25 employees in India and Ukraine to meet monthly development and maintenance goals.• Designed technical product specifications and data mappings for development teams. Created and maintained detailed project documentation and reports for internal departments.• Conducted weekly meetings with project stakeholders to review project metrics and growth goals.• Performed QA on new products and customer deliverables to ensure accuracy and efficiency prior to deployment to production.• Closely monitored system in real-time to proactively look for anomalies and trends in the data which could negatively impact the project and customers.Additional Software Utilized: JIRA, Sharepoint, Redmine, Bugzilla, Track-studio