Jake Simmons Email & Phone Number

London, Gb

London, England, United Kingdom

London, England, United Kingdom

My responsibilities included:Troubleshooting IT systems issues for a large variety of software and hardware in a financially significant and time-sensitive environment.Triaging incidents and requests via ServiceNow (ITIL) between IT Support teams and system users with patience, politeness and a professional level of service.Carrying out IT Inductions for new starters, including equipment provisioning, laptop imaging, profile building and system configuration to meet the user’s needs.Leading Team Meetings with fellow Service Desk members to allocate tasks, discuss ongoing issues and collaborate to solve complex IT problems.Developing improved processes in line with company IT Security Controls and good practice guidance to resolve internal audit findings.Managing Service Desk related projects including runbook development, incident logging & resolution, timeline management and stakeholder consultation.High priority IT systems resolution for VIPs, Lloyds Building Boxes, CEO/Company Founder Board meetings and confidential systems.

My responsibilities included:Providing flexible admin support to the Learning Disability Management team on a mixture of tasks of varying priority.Leading IT Skills training for staff across all Learning Disability Services, including producing learning resources and delivering training in groups and one-to-one. (Primarily focused on Microsoft Office applications, but also general computer skills)Organising, producing agendas and accurately minuting Management meetings across the County.Producing reports for Management meetings, occasionally at short notice - for example Occupancy, Incident Monitoring and Management of Attendance reports.Developing Service projects such as Client Feedback Bulletins and IT Skills Training.Resolving public and staff enquiries directly and promptly with respect and consideration.Managing multiple email inboxes including General Enquiries and Service Referrals.Processing high priority Client Referrals for Directly Provided Services and providing a report for monthly resource allocation meetings.Organising paperwork and invites for Client Joint Reviews held between different Services.Managing and updating calendars for the Learning Disability Management Team.

My responsibilities included:Producing and managing staff/client rotas for over 30 staff and clients across the County, flexibly making adjustments when required and keeping staff/clients informed of changes.Organising, producing agendas for, and minuting Team Meetings across the County.Auditing staff and client files in keeping with Compliance Standards set by the Care Quality Commission.Typing up Compliance reports from handwritten notes provided by the Compliance Officer.Responsibility for collecting client feedback over the phone or via feedback cards.Communicating with staff, clients and members of the public over the phone in a professional and caring manner.Auditing Petty Cash for Learning Disability Services and clients in Supported Accommodation.Leading on General Data Protection Regulation (GDPR) and producing the Service's Information Asset Register.

Eastbourne

My responsibilities included:Filing digital invoices and transferring data to a cash flow spreadsheet.Creating Excel spreadsheet questionnaires which generate results in a visual and clear format, making use of Pivot Tables and Pivot Charts.Using WordPress to add and edit information on the company website.Managing and organising the creation of the website for a local nursery, collaborating with vendors and nursery stakeholders to meet their requirements.Clear communication with individuals inside and outside the company for various tasks, over telephone, email, instant messaging and in-person.

Eastbourne

My responsibilities included:Interacting with and assisting customers on the shop floor to ensure they have a positive experience.Managing multiple customer requests at once during the busiest periods of the day.Handling large amounts of cash while working at the electronic till.Pricing items in the store and creating displays with the products to encourage sales.Meeting operational deadlines agreed with the Store Manager.Transporting furniture products to and from the delivery area, safely and in good time.Working with the team to ensure all of the various store operations run smoothly and are managed effectively.Coordinating work shifts with fellow volunteers to provide cover when needed and ensure the store's continued operation.

Bachelor Of Science - Bsc, Business Information Systems, First Class

A2, Business Studies, Ict And Computing, B,B,D

Activities and Societies: Assisted with Induction Day for new students3 A Levels 2 Grade B in Business Studies, ICT 1 Grade D in Computing

Gcse, 2 A*, 3 A, 6 B

Activities and Societies: Rugby Team, Football Team11 GCSEs 2 A* Grade in Information & Communication Technology (ICT), Religious Studies.