Jake Smethurst Email & Phone Number

Melbourne, Australia

- Liaise with Senior Network Controllers, train controllers & other operational Metrol staff to disseminate complex train running information and network impacts to relevant stakeholders.- Manage & respond to Metro Trains' official social media accounts (i.e. Twitter), utilising Hootsuite and Tweetdeck.- Manage Metro Trains' "Metro Notify App", ensuring passengers are informed of service changes.- Internal communications to relevant Metro Trains staff regarding all network service… Show more - Liaise with Senior Network Controllers, train controllers & other operational Metrol staff to disseminate complex train running information and network impacts to relevant stakeholders.- Manage & respond to Metro Trains' official social media accounts (i.e. Twitter), utilising Hootsuite and Tweetdeck.- Manage Metro Trains' "Metro Notify App", ensuring passengers are informed of service changes.- Internal communications to relevant Metro Trains staff regarding all network service impacts (i.e. Media Team, Executives, Management).- External communications to relevant stakeholders (i.e. Public Transport Victoria).- Disseminate planned and unplanned disruption information through various channels (i.e. Twitter, PTV).- Work collaboratively with internal and external stakeholders (i.e. Level Crossing Removal Authority, Metro Tunnel Project).- Development and implementation of social media campaigns. Show less

Melbourne, Australia

Working within the Customer Control Centre of the Network Operations division.- Make on-board announcements to trains relating to occupations, safety and general information.- Make on-board announcements during times of disruption.- Develop and maintain announcement scripts.- Maintain a high-degree of knowledge with relation to the Melbourne train network.

Melbourne, Australia

- Demonstrate and maintain knowledge with relation to the Melbourne electric train network safeworking systems, including ATC (Automatic and Track Control), ABS (Automatic Block Signalling) and station limits.- Demonstrate and maintain knowledge with relation to stabling locations, terminating locations, track speeds, controlling signallers and their areas of responsibility, safeworking systems (including ABS and ATC), special operating procedures and other general route knowledge.-… Show more - Demonstrate and maintain knowledge with relation to the Melbourne electric train network safeworking systems, including ATC (Automatic and Track Control), ABS (Automatic Block Signalling) and station limits.- Demonstrate and maintain knowledge with relation to stabling locations, terminating locations, track speeds, controlling signallers and their areas of responsibility, safeworking systems (including ABS and ATC), special operating procedures and other general route knowledge.- Demonstrate and maintain knowledge with relation to the Melbourne electric train network signalling system, including three-position and two-position signalling, and hand signalling.- Demonstrate and maintain knowledge with relation to Melbourne's train fleet (Comeng, Siemens, X'Trapolis), including preparation, operation (driving) and fault finding.- Keeping passengers informed on the train via regular announcements during times of delay or disruption. Show less

Melbourne, Australia

- Research, edit and prepare news bulletins for air.- Present the news on the top of the hour with regular 30 minute updates during peak periods.- Prepare and conduct interviews.- Proficient use of studio software.- Panel operation.

Melbourne, Australia

Worked at Coles as a Service Supervisor.- Managed a team of people, including relevant rosters when required.- Handled customer enquiries/complaints through the front desk and via incoming phone calls.- Liaised with other stores to benefit the customer and other internal/external enquiries.

Melbourne, Australia

Co-present a live news breakfast program Wednesday mornings (7-9am) on 3SER 97.7 Casey FM.- Research and prepare news content for air.- Organise interview talent.- Present the program live on-air (including interviews).- Knowledge and proficient use of radio software Zetta.- Panel operation.- Social media operation, with regular updates.

Bachelor Of Arts - Ba, Journalism, Distinction To High Distinction Average.

Activities and Societies: Monash Journalism Society Bacehlor of Arts (majoring in Journalism). Involved in numerous journalism projects.

High School, Vce

VCE at Mercy Regional College in Camperdown, Victoria.

Primary/Secondary

Activities and Societies: School Representative Council (SRC) Primary and secondary education.