Jake Steele Email & Phone Number

Dallas, Tx, Us

Irving, Texas, United States

• Led the onshore campaign development team for Trintellix, a flagship brand prescribed to more than 1 million Americans• Co-authored an automated deployment and QC workflow, cumulatively saving 5 hours of effort per day• Consolidated disjointed onboarding material into 5 new process documents, eliminating 3+ training hours for new hires• Developed and tested e-mail and direct mail marketing campaigns in Adobe Campaign to reach more than 300,000 consumers• Managed a junior employee, including creating a growth plan, providing mentorship, and providing performance feedback

Irving, Texas, United States

• Validated and deployed more than 1,000 email asset proofs, including troubleshooting HTML and personalization errors• Established file and data transfer documentation to capture and QC data pass for all forms across 4 branded websites• Acted as lead trainer for incoming team members on daily file intake validation and campaign testing to establish best practices• Analyzed and processed target lists of more than 500,000 healthcare providers to identify and target prescribers and engagers• Leveraged SQL Developer to identify trends in HCP prescriber data, increasing click rate and client ROI

Irving, Texas, United States

• Received the “GEM” award for “always thinking of ways to improve time consuming, tedious processes to be more efficient”• Translated client requests into comprehensive business requirements documentation for campaign creation and execution• Created back-end metadata to capture all necessary data related to more than 30 marketing campaigns and branded websites• Authored 3 new QC queries to automatically validate daily data intake and send status emails accordingly, reducing manual lift

Irving, Texas

• Deployed and updated marketing e-mail campaigns for Citibank’s rewards program to over 8 different countries • Identified, resolved, and reported on defects in the Citibank rewards website, including daily communication with the client• Implemented monthly software changes to the live website alongside team members in India, affecting 6+ million customers• Presented extensive research on an existing Epsilon client to leadership, including detailed recommendations for growth

Dallas/Fort Worth Area

• Provided detailed menu information and exceptional customer service to diners, including accurately placing orders greater than 99% of the time• Successfully multitasked while remaining professional and courteous in fast-paced environments• Frequently assisted coworkers with food running and bussing tables during peak hours to maintain efficiency and teamwork

Dallas/Fort Worth Area

• Interacted with customers on a daily basis, including sales and providing in-depth nutritional information about the products• Specially trained to hitch and drive the company trailer in order to cater a variety of corporate events and weddings• Supervised the kitchen and production process during night shifts to increase efficiency and resolve errors, regularly resulting in more than 1,000 popsicles created each shift