Jake Stuart Email & Phone Number

Brisbane, Queensland, Australia

Greater Brisbane Area

Brisbane, Queensland, Australia

• Exceptional customer service skills• Leading high - performing sales and support teams• Managing multiple commitments to customers, employees, and operations in high pressure, high-volume environment• Delivering training and meetings to groups of up to 150 employees• Hosting leadership meetings in-store and via video conferencing• Designing and delivering store-wide meetings and morning briefings• Driving new sales initiatives and campaigns• Inspired, coached… Show more • Exceptional customer service skills• Leading high - performing sales and support teams• Managing multiple commitments to customers, employees, and operations in high pressure, high-volume environment• Delivering training and meetings to groups of up to 150 employees• Hosting leadership meetings in-store and via video conferencing• Designing and delivering store-wide meetings and morning briefings• Driving new sales initiatives and campaigns• Inspired, coached, trained, and developed store team members to consistently provide exceptional customer service.• General Human Resources - hiring, onboarding, training, performance management, talent development, and succession planning• Role modelled inclusive leadership behaviours and built, developed, and retained diverse teams.• Designed succession plans and contingency frameworks for business-critical roles.• Collaborated with the store leadership team to develop strategic plans,improving processes and surpassing standards Show less

Greater Brisbane Area

• Led, coached, motivated, and developed a team of 45 to 180 staff comprising Coordinators and Team Members.• Oversaw multiple store operations, ensuring each met individual KPIs and operational standards.• Conducted regular site visits to ensure compliance with visual merchandising and budgetary guidelines.• Advised and coached Business Managers on resolving team performance issues.• Facilitated training sessions both on-site and via state-based training.• Acted as a liaison… Show more • Led, coached, motivated, and developed a team of 45 to 180 staff comprising Coordinators and Team Members.• Oversaw multiple store operations, ensuring each met individual KPIs and operational standards.• Conducted regular site visits to ensure compliance with visual merchandising and budgetary guidelines.• Advised and coached Business Managers on resolving team performance issues.• Facilitated training sessions both on-site and via state-based training.• Acted as a liaison between stores and senior management, ensuring alignment on strategic goals and initiatives.• Consulted with key stakeholders to identify and implement business process improvements. Show less

Brisbane, Queensland, Australia

• Led, coached, and motivated a team of 45 staff to enhance business profitability and increase brand awareness.• Managed store remuneration and expenses in line with budget.• Acted in a relief capacity as Store Business Manager across four other stores (Mt Gravatt, Milton, Oxley, and Mackay) to correct operational processes.• Developed tailored plans to address specific store challenges and improve performance.• Engaged with key stakeholders to drive strategic initiatives and… Show more • Led, coached, and motivated a team of 45 staff to enhance business profitability and increase brand awareness.• Managed store remuneration and expenses in line with budget.• Acted in a relief capacity as Store Business Manager across four other stores (Mt Gravatt, Milton, Oxley, and Mackay) to correct operational processes.• Developed tailored plans to address specific store challenges and improve performance.• Engaged with key stakeholders to drive strategic initiatives and ensure consistent implementation across sites. Show less

Mount Gravatt, Brisbane

• Work closely and build relationships with internal and external stakeholders• Build the knowledge and capability of your team using a proven in-house sales model• Contribute to the business’ financial performance through labour management, profitable sales, inventory management and controllable expenses• You will be responsible for maintaining compliance and legislative requirements within the store with a strong emphasis on Consumer Law• Take pride in and uphold The Good Guys… Show more • Work closely and build relationships with internal and external stakeholders• Build the knowledge and capability of your team using a proven in-house sales model• Contribute to the business’ financial performance through labour management, profitable sales, inventory management and controllable expenses• You will be responsible for maintaining compliance and legislative requirements within the store with a strong emphasis on Consumer Law• Take pride in and uphold The Good Guys brand by ensuring all customers have a great experience and visual merchandising is of a high quality Show less

Overall Position - High School Diploma

Advanced Diploma Of Management, Retail Management