Manager at Apple April 2016 - November 2023Modeled inclusive leadership by building, developing, and retaining diverse teams, and designing succession plans for critical roles. Collaborated with store leadership to develop strategic plans, improve processes, and exceed standards. Inspired, coached, trained, and developed team members to provide exceptional customer service and achieve results. Adapted to challenges, provided support, and guided communications in a changing retail environment. Contributed to an inclusive environment by respecting differences and fostering curiosity. Demonstrated Apple's values of inclusion and diversity, ensuring a safe and respectful workplace.OFFICEWORKS, Woolloongabba | Senior Store Business Manager 2015 – March 2016Lead, coach, motivate and develop a team of between 45 and 180 staff comprising Coordinators, and Team Members. Oversee multiple store operations, their individual KPIs, and coach Business Managers. Conduct visits to each site to ensure stores are properly visually merchandised, running within operational budgets, and advise on resolving team performance issues. Influence the region by facilitating training sessions both on site and via state-based training. OFFICEWORKS, Toowoomba | Store Business Manager 2008 – 2015Led, coached and motivated a team of 45 staff (Coordinators, Team Members, Officeworks Leadership Program Participants, and Business Specialists) to enhance business profitability and increase competitive advantage and brand awareness. Managed store remuneration and expenses in line with budget. Reviewed and continuously monitored KPIs in order to achieve set targets.Acted in a relief capacity as Store Business Manager across four other stores (Mt Gravatt, Milton, Oxley, and Mackay) to correct each store’s operational processes, set goals and expectations with Team Members, implement effective nightfill, and rectify back office administration.THE GOOD GUYS, Mt Gravatt | Store Manager 2005 – 2007Led, coached, developed and managed a team of 25 staff. Drove sales and store profitability by identifying and maximising sales opportunities, and creating and executing tailored sales strategies. Managed strong financial results and achievement of KPIs. Managed inventory, stock levels and shrinkage.