Serve as Google Workspace engineer for a global company focused on renewablesMaintain security of users, data and devices through policies and managementMaintain company software licensing provisioning and agreementsBuild and ship equipment for employees nationally and internationallySuggest policies and procedures to improve productivity and securityPerform investigations of electronic systems in support of litigationCoordinate with external vendors to streamline the provisioning of tools for staff through integration with Google WorkspacePerform data destruction and recycling for retired equipmentMaintain regular availability during normal work hours to support staff

Provide oversight of Virtual environment using VMWare tools and create/maintain virtual machines as needed for business operations Apply Datacenter stack updates/upgrades on regular intervals Administrate Citrix Workspace release for server side applications and deployment, troubleshoot end user issues as they arise Manage Group Policy Objects for all computers and users in the domain Maintain domain-wide DNS records Maintain and troubleshoot VPN for employees and ensure reliable remote connection Manage Cisco ASA configuration as needed for secure firewalling and resource isolation Create and maintain server certificates for internal communications Work to remediate vulnerabilities identified under network scans Maintain antivirus software and make adjustments to detection policies as needed

Facilitate yearly cycle of E-Rate RFPs, bid selection and facilitation of new services. Manage reimbursement of yearly costs through BEAR form filing. Analyze expenses to find eligible costs for reimbursement. Maintain records for required period of retention. Coordinate with service providers to provide Category 1 and 2 services.

Manage district-wide IT infrastructure and equipment. Duties include networking, phone systems, server-side management, enterprise networking equipment configuration, wireless internet infrastructure, active directory and GPO creation/management, and purchasing. Provide professional development training in E-Learning systems like Google Classroom. Create, maintain and distribute training materials for continuing education.

Manage network tools and end user machines, build computers and upgrade software, provide training for technology and maintain tools at effective levels for teachers. Maintain network effectiveness, assist in measures to streamline technology in the school district by reducing waste and taking measures to reduce time spent on computer maintenance.

Manage daily operation of the Chamber including supplies upkeep and basic IT support for office network, phone system, and computers; perform basic maintenance of office facilities, and operate within applicable budget limits.Collaborate on multiple projects of varying scope, size and frequency with separate completion dates, each project involving work with an individual Director serving separate areas of chamber programming and operation; provide follow up with all collaborators to ensure project completion.Process credit card payments daily, provide components for bi-weekly event emails that reach 2500+ recipients and contribute to revenue generation by facilitating event registration.Develop processes to solve abstract problems and document steps for resolution through trial and error; follow established procedures to complete other essential tasks.Provide exceptional customer service externally to 900+ Chamber member businesses and their employees resolving issues ranging from event registration to billing concerns and promote member retention, route specific inquiries to the appropriate Director position for resolution; maintain positive working relationship with internal Chamber staff and respond to questions and requests in a timely manner, manage integrity of contact database containing 3500+ contact names and associations, update information on a daily basis.Responsible for training new employees and interns on the use of WebLink, our primary database application, provide continuing education as new needs and questions arise, serve as liaison with database development company to resolve new questions.

Assisted program and application developers with pinpointing and improving at least a dozen issues related to the processing of complaints through internal systems, identify shortcomings of the process, and suggest improvements including standard operating procedures for handling documents submitted electronically through an instant message feature online. Also developed a project to improve and streamline the complaint notation procedure to allow agents to process inbound calls and correspondence more quickly. Applied standards as pursuant to Title X of the Dodd-Frank Wall Street Reform Act, and respond to consumer questions, by answering incoming calls and various correspondences related to current laws and regulations.Processed mail and correspondence sometimes composed of 100+ page documents from consumers and governmental agencies or members of Congress and fulfill complaints in a manner concurrent with the complaint life cycle; prepare and sort documents for scanning, and accurately and completely scan documents to prepare them for processing; translate and document complaint information.Served as substitute liaison for all correspondence including forwarded information from members of Congress, state regulatory agencies, and other federal government offices.Performed advanced data entry and filing while identifying important aspects of consumer correspondence such as complaint origin and consumer identifiable information; handle all confidential information according to the standards of privacy detailed in security clearance.Provided training to new employees on computer and application usage, policies and procedures, and handling calls.

Handled up to 80 normal and 30 escalated inbound customer service calls per day for AT&T Wireless Services, addressed billing concerns and service issues.Provided web site guidance to consumers through a step-by-step walkthrough of common actions consumers can perform on their own; participated in systems training using the same techniques with new employees.Acted as a floor supervisor for team of 150 agents when called upon; advised other agents of the proper courses of action through face-to-face or phone based guidance.

Served as an advanced tutor for Spanish and Government classes at the college level, helping up to 50 students during tenure, many of them on a regular basis.Greeted incoming tutees at front desk, ascertained their needs for tutoring, assigned tutors as appropriate.