Tier 1 - Suport Team
CurrentAs a Support Representative for CPASS, we field a wide range of calls for all departments with a primary focus on solving technical issues regarding CPA Site Solutions line of products. We are required to speak fluently about and be able to trouble shoot most issues regarding web development, domain & email issues, and all CPASS applications. We are required to be fluent in HTML, CSS and Photoshop. We use Sales Force to manage our projects/tasks. The heart of this job is meeting the customer where they are and getting them to where they want to be. What that looks like changes every day and between every call.