Dealing all kinds of Personal Lines insurance from Home, Car, Travel and Taxi Insurance

Commercial Account Handler/Account Manager• Dealing with both single car and Fleet policy for taxi drivers for premiums that range from £800 to £45000• The role involves dealing with Midterm adjustments for both individuals and companies.• Dealing with renewing clients policies and up selling additional products• As a broker liaising with underwriters making sure all client details are kept up to date and correct premiums are taken from the client• The role also dealt with document chasing and administration/ sending letters to client (certificates, letters chasing payments, etc)• Updating spreadsheets/databases.

Outbound retention advisor/ Cancellation advisorIn 2014 won business retention advisor of the year from managing director for performance.• Side by side call scoring in line with the compliance department and FCA regulations• Side by side coaching to enhance other individuals on the team’s performance.• Working as an outbound retention advisor the role involved contacting existing clients to get them to renew and selling additional products when contacted. • The role involved hitting and exceeding monthly targets. As one of the top performers on the outbound department I have high level of customer service and deal with customer in a number of situation including complaints and cancellations.• Complaint handling.