Jake Wiseman Email and Phone Number

* Monitor sales performance and achieve sales targets* Ensure high levels of customer satisfaction through excellent service* Address customer inquiries, complaints, and feedback promptly* Create a welcoming and engaging store environment for customers* Oversee training for employees and help conduct monthly progress meetings, report on employee performance to upper management* Oversee inventory levels and ensure adequate stock of popular items* Assess the condition, authenticity, and value of LEGO sets and pieces brought in for trade* Provide customers with fair and accurate trade-in quotes and broker sales* Maintain store cleanliness and organization* Ensure that point-of-sale (POS) systems and other store technology are functioning properly* Inspire and motivate the store team to achieve their best* Foster a positive and collaborative team culture* Lead by example in all aspects of store operations

* Grew the client base significantly by implementing effective marketing campaigns, referrals, and word-of-mouth strategies.* Managed day-to-day business operations, ensuring a high level of customer satisfaction.* Implemented efficient scheduling and routing systems to optimize productivity and minimize travel time between job sites.* Maintained equipment and fleet, ensuring they were in optimal working condition for reliable and efficient service.* Fostered strong client relationships by addressing inquiries, concerns, and special requests with professionalism and promptness.

* Greeted and assisted guests with a friendly and welcoming demeanor at the ticket booth.* Accurately processed ticket and pass sales, ensuring customers received the appropriate access to resort facilities.* Provided information to guests about lift tickets, passes, and resort services, enhancing their overall experience.* Operated ski resort's computerized ticketing system to facilitate efficient transactions and maintain accurate records.* Assisted in resolving guest inquiries and concerns, demonstrating exceptional customer service and problem-solving skills.

* Supervised and provided guidance to a team of junior employees.* Managed day-to-day order fulfillment and shipping operations, ensuring on-time delivery to customers and wholesalers.* Established and maintained relationships with shipping carriers including UPS, USPS, FedEx, and DHL to optimize shipping processes.* Collaborated with freight companies to receive and unload shipments, ensuring efficient restocking of the warehouse.* Participated in warehouse maintenance and cleaning, maintaining a safe and organized workspace.* Operated a forklift for the movement of goods and managed inventory using Microsoft Excel.* Proficiently utilized company-specific order processing software for efficient order management and tracking.