Jake Wolfe Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Canada Area

Toronto, Canada Area

• Designed, developed, and led programs for 30 of Carrot’s government, NGO, and private sector partners, addressing a wide range of client objectives and leveraging multiple tools and resources to achieve program goals.• Executed campaigns for all new Carrot partners and ensured the success of each program based on client objectives and budget; drove an average 166% growth on over 70% of contracts within 6 months.• Managed project development and on-boarding processes including working with internal and external teams to create unique client campaigns and manage multiple projects simultaneously. Instituted new processes that shortened program development timelines by approximately 40% and increased qualitative client satisfaction.• Data and analytics lead for the Client Success department, developing forecasts and analysis of programs utilizing MS Excel and SQL to manipulate multiple data sets and create customized metrics in order to evaluate campaign performance and inform future programming.• Supported program design, budgeting, and proposal stage for Carrot’s expansion into its first international market, securing a $4 million contract in the United Kingdom, the largest Carrot contract to date.• Promoted twice within a year and a half after for excellent performance in order to take on roles with increased responsibility and accountability. • Second member of Client Success team; helped establish KPIs and metrics to measure team effectiveness.

• Work with the Business Development team to identify goals and potential programming for business leads.• Design and create programs that optimize client spend and successful meet client objectives.• Monitor program results across a wide range of metrics and develop reports and insights to be delivered to the client.

Toronto, Canada Area

• Develop and deploy campaigns for the app including uploading, testing, and editing content.• Assist the Business Development team by providing relevant campaign metrics and insights and creating demo campaigns for clients.• Administer and analyze monthly customer feedback surveys to help gain insight on Carrot's users.• Test and troubleshoot new app functionalities and features.

Toronto, Canada Area

• Assisted in planning, designing, and organizing of four day long “Leadership Under Fire” elective course run with Ivey Business school; course teaches students principles of leadership in pressured environment and has won several international teaching awards.• Responsible for preparing multiple course stands, briefing course mentors, and leading the operation of each mission while adjusting for variable conditions such as weather and time constraints, and ensuring the well-being of students to be in an effective learning environment.

Toronto

• Managed a unit of 200 campers and 70 staff members including programming, scheduling, and day to day operations; was able to increase campers’ interpersonal and communication skills.• Communicated with customers daily through telephone, email, and in person with tasks including sales, answering questions, and dealing with customer service issues.• Programmed and operated unit and camp-wide events, including a mock overnight for all campers aged 2-6 which was received extremely positively by campers, supervisors, and parents.• Interviewed, hired, trained, and managed 70 staff members aged 14-22 over the course of a full summer ensuring the operation of safe and productive cabins as well as supervising the well-being of the counsellors.

Banff, Alberta

• Coordinated transportation of over 200 delegates between different event sites over 4 day conference, ensuring that delegates were happy and comfortable as well as keeping the conference on schedule.• Assisted in a variety of roles involving the preparation and execution of the conference such as arranging promotional materials, greeting delegates, directing a group of volunteers, and coordinating the execution of conference events.

London, Ontario

• Assisted theatre staff in the operation of several movie screenings attended by over 100 guests; managed customer relations, media partners, and theatre staff to run 5 successful screenings.• Organized promotional activities for the Trailer Park Boys release including distributing promotional materials, planning movie-related events, and creating awareness on social media which resulted in large interest and attendance to the film upon release.

Hba, Business Administration And Management, General

2 Years In Bmos Program

High School Diploma