Jake Yates Email & Phone Number

Streamlined technical support operations for Sprint now T-Mobile's 75,000+ employees, resulting in a 15% reduction in support tickets and a 25% increase in team productivity, positively impacting company performance.Expertly executed the application and server decommission process for T-Mobile, resulting in the seamless decommissioning of three applications across 23 servers, ultimately supporting the client's post-merger integration efforts and providing 160,000 annual cost savings.Enhanced staff productivity and accuracy by overseeing the comprehensive onboarding, software training, and hardware replacements for T-Mobile's mail service team of 35 members, leading to a 15% reduction in mail processing errors and a 30% decrease in delivery delays.Successfully replaced the company's cloud data collection software within a one-month timeframe, ensuring uninterrupted functionality for over 30 customer accounts.

United States

Designed, implemented and managed a retail project which consisted of pre-configuring and shipping 1,600+ wireless printers to their designated retail establishments. The devices underwent an unpacking process at a local warehouse, followed by meticulous pre-configuration utilizing customized software, culminating in a thorough repacking and shipment two months ahead of the established deadline.Successfully led the migration of 27 application and print servers, including 10,000 print queues and 250,000 end users from Windows Server 2008 to 2016, completing the project on time and within budget.

Directed technical support for a client's Green Paperless initiative, aimed at the elimination or substantial reduction of printers, copiers, and fax machines throughout the corporate landscape. Oversaw comprehensive asset management and implemented management software capable of disabling copy, fax, and print functionalities across all nationwide corporate offices. The initiative was declared successful, with a remarkable 65% reduction in assets, contributing to an estimated annual saving of 1,560 trees through substantial paper reduction.Collaborated with internal technical and field service staff to define and resolve potential issues, resulting in a 25% decrease in unresolved technical challenges and improved customer support.

Overland Park, Kansas, United States

Provide work leadership to co-workers on an assigned shift and manage day-to-day production and customer service activitiesLed in-store team to achieve 98% machine uptime, resulting in a 15% increase in production output and contributing to branch's record-breaking sales.Implemented new digital output strategies, resulting in a 15% reduction in turnaround time and increased client retention for FedEx Office.Handled and processed over 500 FedEx packages daily with 100% accuracy, ensuring timely delivery and customer satisfaction, leading to positive feedback and repeat business.

Associate'S Degree, Information Technology

Skills Learned: Hardware/Software Troubleshooting Windows OS Networking & Communications Computer Technical Support

Associate'S Degree, Industrial Electronics Technology/Technician

Skills Learned: PC/Mac applications Data Processing Digital Communications Networking Schematic Interruption Fiber Optics