• Leverage project management expertise to spearhead the planning, development, and ongoing success of software onboarding programs impacting 300+ clients per year, including maintaining compliance with scope, contracts, and customer requirements to strengthen client satisfaction and retention.• Monitor schedules, financials, and project operations to ensure on-time, on-budget delivery, directly contributing to advancing and surpassing strategic goals and objectives related to client engagements.• Promote a culture of transparent communication and seamless collaboration by building relationships with client stakeholders and executives, establishing clear and accessible communication channels, preparing status reports, and delivering informative presentations and updates to leadership.• Strengthen the knowledge and performance of internal teams by conducting routine trainings on program and project management tools, processes, and best practices, resulting in empowered teams and improved efficiency; all training is on in-house software for fixed and variable operations at auto dealers; teach clients how to use the software.• Gain a deep understanding of client needs and concerns in order to provide tailored support and relevant solutions, successfully cultivating trust-based relationships through a proactive approach.• Analyze data to generate insights into client account performance, training outcomes, and sales.• Align objectives and bridge communications with senior leadership to craft short-term and long-range strategies.• Drive continuous improvement by identifying process inefficiencies and implementing streamlined solutions.• Evaluate the performance of assigned staff to identify strengths and opportunities for additional coaching.• Handle budget management responsibilities while maintaining a strong focus on cost efficiency.• Enable data-driven decision-making and strategic planning by presenting key insights to leadership.

With a focus on enhancing the effectiveness of products and services, I have successfully designed and delivered training programs that have improved user adoption, increased customer satisfaction, and driven revenue growth. • Designed and delivered customized training programs for clients and end-users, utilizing a variety of instructional design methodologies including eLearning, instructor-led training, and virtual training.• Collaborated with cross-functional teams, including sales, marketing, and product development, to ensure alignment of training programs with business objectives and strategic goals.• Continuously evaluated and improved training programs based on user feedback and evolving business needs, resulting in increased user adoption, customer satisfaction, and revenue growth.• Leveraged expertise in adult learning theory and instructional design to create engaging and impactful training programs that drove measurable results.• Mentored and coached team members to support their professional development and growth, while fostering a culture of continuous learning and development.

• Serve as the primary point of contact for clients, building strong relationships and maintaining high levels of client satisfaction• Collaborate with cross-functional teams, including new business development, product development, and customer support, to ensure clients' needs are met and exceeded• Develop and execute strategic account plans to drive business growth and expand client relationships• Continuously monitor and analyze client metrics to identify opportunities for improvement and growth

• Provided valuable engagement and input to the operation of Gaston County, including policy decisions that impact the way services are provided.• Collaborated with fellow members to ensure effective decision-making and implementation of policies that benefit the county's residents and businesses.• Worked towards the growth and development of Gaston County, which holds a significant role in the region's metropolitan area as the fourth largest county.• Ensured that policies implemented aligned with the county's mission and vision, resulting in the efficient delivery of quality services to the community.• Participated in regular meetings and contributed to the development of long-term strategic plans for Gaston County.• Collaborated with various stakeholders to ensure that community needs were addressed and that policies reflected the county's diverse population.• Conducted research and analysis of key issues affecting Gaston County to provide informed input and recommendations to fellow board members.• Established strong relationships with county officials, community leaders, and other key stakeholders to advance Gaston County's goals and objectives.

• Influenced client decision-making by proposing opportunities to expand the customer base and drive sales and profit margins across server, storage, and networking verticals, culminating in optimal client satisfaction.• Prioritized the delivery of client needs while maintaining responsibility for Fortune 500 and non-tiered accounts, successfully overcoming challenges to achieve service level agreements (SLAs). o Clients included: Amazon, Disney, Fujitsu, Hewitt Packard Enterprise, HP INC, DELL, IBM, Intel, Lenovo, LG, Sony, and Sonicwall.• Established and maintained a robust network of industry-leading IT manufacturers to expand resources, uncover new opportunities, and position the business as a leading offering.KEY ACHIEVEMENTS• Succeeded in contributing $750M+ in revenue to the organization by acting as a subject matter expert (SME) and overseeing vendor-specific account and product line transactions.• Championed the development of a top-performing overseas extension team from the ground up consisting of three US based and 10 in India, including leading trainings on relevant software, spearheading implementation initiatives, and providing ongoing leadership. Awards & Recognition• Partner of the Year (Aruba/HPE 2017)• Distributor of the Year (HPE 2017)(Merged - Avnet 2017)(Merged - Synnex 2021)