After several years providing stellar engineering support and expertise in the contact center arena, Jake Beyer now focuses on enriching the patient, member and customer experience through the use of technology. Since 2003, Jake has been focused on all aspects of the contact center, performing roles of principal engineer, database and software architect, consulting and sales. Using the philosophy that contact centers need to be integrated in order to provide the expected consumer experience, Jake and team have nominated and won numerous innovation awards Jake additionally invests a great deal of time networking with contact center leaders to keep abreast of current challenges and trends.While continuing with past successes, in 2019 Jake started the healthcare vertical at EDCi and now leads one of the top health care focused contact center VARs in the country. Jake focuses on delivering lower costs, increased revenue via patient and agent experience using innovation. And on top of all of this, Jake makes sure that work and fun come together on a regular basis!