Jacob Allred Email & Phone Number

Seattle, Wa, Us

As a Product Manager– Technical (PMT), I am the owner of Amazon's vendor onboarding platform. I dive deep to understand the product from both a technical and customer perspective, and collaborate with engineers and business partners across Amazon to build, launch, and grow solutions that transform how my customers do business. My customers include Kindle Direct Publishing, Prime Video, Alexa, Music, Digital Software and Games, and Merch by Amazon.My platform ensures that payments made to our content providers must be done in a tax and legal compliant fashion and as quickly as possible to anyone across the globe.

Seattle, Wa, Us

As a Product Manager– Technical (PMT), I am the owner of Amazon's vendor onboarding platform. I dive deep to understand the product from both a technical and customer perspective, and collaborate with engineers and business partners across Amazon to build, launch, and grow solutions that transform how my customers do business. My customers include Kindle Direct Publishing, Prime Video, Alexa, Music, Digital Software and Games, and Merch by Amazon.My platform ensures that payments made to our content providers must be done in a tax and legal compliant fashion and as quickly as possible to anyone across the globe.

Grand Junction, Colorado, Us

As VP of product, I own the product vision, go-to-market strategy, and kept my internal and external stakeholders close to ensure alignment across the business. IIQ is building the first cloud-native SCADA platform for upstream oil and gas. Solving problems that are difficult for current oil and gas customers and their clients by building a robust relationship model for all assets associated with a producing asset. Our customers can quickly and easily adjust their displays on a user-by-user basis for standard SCADA operations, reporting, or production optimization.

Dublin, Ie

- Define and maintain the product roadmap.- Work with development staff to create product release plans.- Provide input into Measurement product strategy.- Assist in preparing marketing material.- Define product requirements.- Assist in deployment as necessary.- Support the QA team as necessary.- Provide training to internal stakeholders including customers, deployment, sales, and support.- Participate in competitive analysis activities.- Provide input into product licensing model and pricing.

Dublin, Ie

- Define and maintain the product roadmap.- Work with development staff to create product release plans.- Provide input into Measurement product strategy.- Assist in preparing marketing material.- Define product requirements.- Assist in deployment as necessary.- Support QA team as necessary.- Provide training to internal stakeholders including: customers, deployment, sales, and support.- Participate in competitive analysis activities.- Provide input into product licensing model and pricing.

Dublin, Ie

- Provide direct management of a global support team which is responsible for diagnosing and resolving complex enterprise software issues.- Create escalation procedures, so that SLAs are met.- Develop new retention strategies to foster employee growth within the department and company.- Implement new training strategies to decrease the spin-up time of new employees.- Oversee and review all tickets worked on by Tier 1 analysts.- Create new and better ways to deliver world-class support to enterprise SCADA customers.

Dublin, Ie

- Provide direct management over a support team within two states which are responsible for diagnosing and resolving complex enterprise software issues.- Create escalation procedures so that customer deadlines are met.- Develop new retention strategies to foster employee growth within the department and company.- Implement new training strategies to decrease spin up time of new employees.- Oversee and review all tickets worked on by Tier 1 analysts.- Create new and better ways to deliver world class support to enterprise SCADA customers.

Dublin, Ie

- Define and maintain product road map- Work with development staff to create product release plans- Provide input into Measurement product strategy- Assist in preparing marketing material- Define product requirements- Assist in deployment as necessary- Support QA team as necessary- Provide training to internal stakeholders including: customers, deployment, sales, and support- Participate in competitive analysis activities- Provide input into product licensing model and pricing

Dublin, Ie

- Gather product requirements from users and potential users of the FMS product.- Oversee quality assurance on the FMS product line across a multinational team. - Produce test plans and assets to assist development staff in verifying correct code operation in an enterprise environment. - Create and maintain large-scale environments.- Assist external groups in deploying and troubleshooting FMS installations.- As ScrumMaster, I remove any impediments that obstruct a team’s pursuit of its sprint goals as well as facilitate productivity.

Provide 24/7 support for the CygNet SCADA software packageBecame familair with all core services as well as:Scripting, IIS, HAL, HAD, Replication, SQL, and ActiveXCreated an internal Wiki solution to assist future support personel in quickly coming up to speed with the CygNet product.

Testing of CD, DVD, HDDVD, BD burning using a plethora of devices. Verify burning application operating per requirement document.Manage physical inventory for the local site and prepare shipments to satellite offices when needed.Build/Maintain over 45 physical machines with clean test environments.Create/Maintain a network boot disk that worked on every test machine on site for the purpose of network disk imaging (Ghost).