Jake Stephens Email & Phone Number

Buffalo, Ny, Us

Buffalo, Ny, Us

Scottsdale, Az, Us

• Lead 9 Desktop Support Technicians across 10 different locations, supporting user base of 1800 employees• Drive adaptation of ServiceNow & ITIL Framework via user engagement and process improvement• Implement continuous improvement methodologies across Service Desk teams to improve customer satisfaction• Design and implement Enterprise Patching Policy utilizing a patching approval board and end user involvement of business-critical processes• Lead project to move documentation from in accessible silos to central ServiceNow knowledgebase• Pivot and modify end user computer procurement strategy to mitigate semi-conductor shortage• Drive organization change to Global IT Support model

St. Augustine, Fl, Us

• Administer Hyper Converged Nutanix Infrastructure running Nutanix AHV & VMware ESXi • Manage Operational and Capital Budgets for site Plant and Division HQ• Lead and Manage 4 Desktop Support Specialist supporting 650 employees across 3 sites• Azure & Office 365 Administration (Intune, Exchange Online, Azure Active Directory)• Administer Manufacturing Execution System including Application, Server, Endpoints; develop user provisioning & deprovisioning automated process• Manage & Evaluate IT Vendor Relationships• Develop, implement, and publish standard Windows Client Image for Lenovo and Dell platforms• Architect, implement, and administer Industry 4.0 Solution for predictive analytics • Administer and maintain patching SLOs of 750 endpoints• Administer and manage Network Licenses and contracts for Multi-User Licensed software suites• SME for Enterprise IT Monitoring utilizing PRTG• Lead project for Consolidation and administration of Enterprise Group Policy Objects and Intune Device Policies affecting over 3000 endpoints across 15 sites

Dearborn, Michigan, Us

• Create and maintain Infrastructure Control Documentation for business-critical applications and processes• Deploy end-user workstations, laptops, iPhones, and peripherals to entire site• Rack, Stack, Patch Network Gear & Servers• Coordinate and manage relationships with vendors and contractors performing site turn up operations.• manage bring up of 30+ labs, coordinating with end users and vendors

Waterloo, Ontario, Ca

− Provide expert administration of IT services for multiple research and development (R&D) laboratory environments, including VMware ESXi & vSphere 4.1 to 5.5, Windows Server 2003 to 2012 R2 and Ubuntu Server LTS− Manage IT Infrastructure with Active Directory, InfoBlox Grid, WSUS, WDS, SQL − Deploy and Administer endpoints with MDT, WDS, McAfee ePolicy Orchestrator, AD Group Policy Objects, PowerShell− Identify security vulnerabilities across lab environment and provide remediation reports− Support approximately 500 lab PCs, 400 VMs, and 75 Bare Metal Chassis − Administer BES 12 for Mobile Device Management (MDM)

Waterloo, Ontario, Ca

Rendered support to local and remote corporate desktops running Microsoft Windows, Macintosh OSX, and Ubuntu LTSTook charge of the inventory of assets, including several stock keeping units (SKUs) of laptops, desktops, and monitors as well as disposable itemsassisted global users with RSA’s VPN client, and WinMagic’s SecureDocResponded to various Cisco unified Unified Calll Manager issues; arranged different desk phones, conference phones, and analog telephone adapters

Leveraged industry expertise in maintaining approximately 600 PC and users across 20 remote sitesOffered help desk support to the organization and facilitated Windows Server update servicesShowed paramount efforts in developing, launching, and maintaining paperless document management system; as well as in designing an enterprise File Server migration using Microsoft Distributed File SystemTook charge of supervising the ShoreTel IP-Telephony PBX