Jake Atchley Email & Phone Number

Portland, Or, Us

Beaverton, Or, Us

• Understanding business value and outcomes, and building/maintaining delivery roadmap in service of product objectives• Managing dependencies across pillars and domains within Global Technology to deliver business value• Facilitating the pacing and phasing of development through quarterly and annual planning.• Managing intake, prioritization, and decomposition of emergent feature requests• Managing cross-team program roadmaps.• Providing biweekly status updates to Technology stakeholders on end-to-end program health and progress• Facilitating biweekly Engineering syncs to identify, escalate, and resolve critical team blockers and impediments

Beaverton, Or, Us

• Created and maintained primary Program Roadmap• Created and maintained program Risk Register• Curated/distributed biweekly Program Newsletter• Managed App release schedule• Managed team hardware inventory• Built and administered team Jira projects/boards: (Updated/tagged Jira stories included in releases; Created, reviewed, closed/started sprints; Managed components and fix version creation; Maintained program Confluence space and user permissions/access)• Co-facilitated sprint story refinement/estimation• Facilitated Engineering Sprint Planning• Facilitated Engineering Retrospectives• Facilitated PoC Design/Engineering Syncs• Facilitated PoC Privacy/Security Syncs• As needed, facilitated cross-team working sessions: (Story Mapping; Dependency Mapping; Affinity Diagramming; Persona Discovery)

Beaverton, Or, Us

• Managed dependencies across pillars and domains within SNKRS Live Services to deliver business value• Planned the pacing and phasing of work, and supported release cycles within teams• Facilitated intake, prioritization, and decomposition of emergent feature requests• Provided biweekly status updates to Technology stakeholders on end-to-end program health and progress• Facilitated biweekly Engineering syncs to identify, escalate, and resolve critical team blockers and impediments• Led backlog refinement• Facilitated Sprint Planning

Beaverton, Or, Us

• Facilitated all Scrum ceremonies (backlog refinement, planning meetings, daily stand-up, sprint reviews, retrospectives)• Assisted Management Team/Technical Leads/Product Owner in managing backlog to ensure proper prioritization and optimal value• Tracked and communicated team metrics, status, and program/project needs to team, management, and any impacted stakeholders• Helped identify, remove and/or escalate impediments/blockers and cross-functional dependencies that interfere with team’s ability to deliver on commitments• Promoted continuous improvement by coaching teams on agile methodologies, workflows, and process improvements.• Helped team focus on delivery of high-quality stories on a predictable, sustainable 2-week sprint cadence• Participated and co-facilitated Scrum of Scrum and Program Team meetings• Provided training/guidance for Agile skills development

Phoenix, Arizona, Us

• Managed and planned development sprints, cleared blockers/impediments for the Development Team, and supported project success through the disciplined use of agile methodologies.• Organized and facilitated daily stand-up meetings, sprint reviews, retrospectives, sprint planning, and backlog grooming.• Tracked and communicated scrum metrics including team velocity, burndown and sprint/release progress• Interviewed, hired, and co-managed Software Development Team.• Designed and adhered to internal SLAs and managed client-facing support desk.• Customized, administered and maintained company's Jira and Zendesk instances.• Co-led project management, project scoping, client on-boarding, and software/hardware provisioning.• Supported Sales and Marketing teams through SOW and Proposal creation and review.• Maintained web and social media presence through strategic marketing campaigns.

Portland, Or, Us

• Participated in daily stand-ups, bi-weekly sprints, software demos, and retrospectives through the use of agile methodologies.• Communicated with sales, operations, and the solutions center to determine appropriate implementation timelines for new external clients.• Build internal integrations between existing platforms for enhanced productivity and visibility: Slack, Jira, Zendesk, Trello, Aha!, Upwork, HubSpot, Quickbooks, and Toggl.• Partnered with new clients to set up automated data ingestion and worked closely with our engineering team to ensure all data was properly extracted, transformed, and loaded.• Proactively engaged with client partners, engineering teams, and operations to help identify and resolve implementation roadblocks.• Worked closely with engineering team to build automated jobs that aligned our CRM with the business needs of our internal and external stakeholders.• Monitored the state of data integration jobs using scheduled check-ins/audits to identify gabs or errors. When problems arose, triaged issues, identified the source of the problem, and resolved the problem internally.

Portland, Or, Us

• Managed the flow of information between client institutions and internal operations. Ensured accurate and timely updates to information to support operational and performance success.• Tracked and reported on key performance metrics and successfully administer control groups. Created standard reports and dashboards that enabled internal processes and data validation.• Prioritized tasks across multiple accounts and ensure accurate and timely data updates to address client and internal stakeholder needs.• Supported in-depth analytic reporting through management, and administration of customized Salesforce relational database.• Managed interactions with client IT contacts, and maintained positive relationships to enable smooth and seamless data transfer.

Portland, Or, Us

• Ran ETL processes to ensure secure industry data was successfully created, updated, and maintained• Owned data translations and reported on key performance metrics for numerous accounts.• Standardized reports, workflows, and dashboards to drive successful internal processes and consistent data validation.• Balanced numerous data elements to successfully administer control groups.• Developed and maintained relationships with client contacts while supporting seamless data transfer.

Portland, Or, Us

• Worked one-on-one with college and graduate students using professional coaching, analytics, and relevant technology to effectively increase university enrollment and graduation rates, while enhancing the overall student experience.• Delivered weekly catered support to students on a variety of focus areas including academics, time management, skill-building, and work/school-life balance. Produced a rich, personalized experience for students, and supported them in their goal to achieve a college degree.• Named by Fast Company as one of the 10 most innovative Education companies in the world. Since 2001, the company has coached more than 1,000,000 students across a broad range of universities, including Penn State University, Harvard, Columbia University, and Arizona State University.

Portland, Oregon, Us

• Supervised adolescence clients (ages 5-17), and assured that a safe and therapeutic environment was maintained. Provided crisis intervention in response to behavioral acting out clients in accordance with agency guidelines. • Developed and consistently implemented predictable routines for clients' daily functioning, including wake-up, hygiene, meals, and bedtime. Planned and organized activities and educational groups for clients which promoted change and growth in areas of social skill building, physical, emotional, and mental development. Led skill-building exercises catered to building clients' coping abilities. • Presented self as a role model for clients and established healthy client relationships. Maintained professional child care/client boundaries. Supervised the self-administration of medications as prescribed. Completed all required paperwork daily and participated in required training, supervision and team meetings.• Designed catered curriculum to foster client trust, learning, and success through collaborative workshops and peer-driven review.

Portland, Oregon, Us

• Provided year-long service and support to the Centennial school district through youth leadership and service learning classes. • Worked with east Portland elementary and middle schools to enhance volunteer recruitment and coordination, fundraising, and partnership development with other schools, businesses; and faith-based communities.• Led grant writing initiatives, created and maintained a school garden, and managed a community food pantry. Additionally led family engagement events, and finance workshops.

Bachelor Of Arts (B.A.), English Language And Literature, Creative Writing

Bachelor Of Arts (B.A.), Fine And Studio Arts, Illustration

Graphic Design, Photography

Sequential Art