Jakeb Miller Email & Phone Number

Carrollton, TX, US

Allen, Texas, United States

Software support for the Ascend application at Trek Bicycle

Allen, Texas, United States

I'm journeying into a new career. I have loved cycling for decades and I'm excited about this new opportunity to share my passion for anything cycling.

Plano, Texas, United States

Provide Tier 1 & 2 technical and operational support for multiple business and healthcare applications by providing problem analysis and troubleshooting assistance. Diagnose, troubleshoot, and resolves a range of software, hardware, and connectivity issues by asking probing questions, performing a detailed investigation through research and analysis while.

Dallas/Fort Worth Area

Contract freelance photographer for local real estate photography company. Key Contributions:  Worked with builders, interior designers, and real estate agents to coordinate schedules.  Photographed high-quality images for both print and internet distribution.  Responsible for securing high-end photo equipment before first shoot, map route for shoots of.

Dallas/Fort Worth Area

Drove the planning and execution of a wide range of onsite and remote technical support. Prepared and maintained a Knowledge Base for clients. Built proficiencies in working with servers, desktop computers, printers, phone and networks.Key Contributions: Steered the analysis and resolution of Tier 2 service issues remotely with an emphasis on efficiency.

Dell Services

Oversaw the logistics and operational needs of technical support in a call center environment. Coordinated the assessment and completion of workflow across multiple systems. Key Contributions: Assisted call center team members with advanced technical solutions for escalated Level 2 issues. Analyzed data issues and key performance indicators regarding.

Orchestrated the comprehensive support of user functioning and technical processes for a large healthcare system. Resolved PC programs across multiple systems and products including desktop hardware and software. Key Contributions: Collaborated with the IT Director to implement a customer service-oriented strategic plan to improve satisfaction..

Supported internal and external clients with technical assistance throughout 80 programs and procedures. Maintained an updated Service Desk Knowledge Base for all technical information and support data.Key Contributions: Specialized in providing extensive solutions for challenges associated with AS/400, Mainframe, IMMS, OnDemand, Invision, EasyWeb.