Jake Barnett Email & Phone Number

Detroit, Mi, Us

Detroit, Mi, Us

Southfield, Mi

Manages and leads a team of Customer Care Managers whose main focus is the management of customer expectations and the overall customer experience in regards to the company's performance for all products and services. Customer accounts typically have a medium to large revenue scope or have moderate to high complexity product needs. Provides day-to-day technical and operational direction to Customer Care Managers in an effort to ensure that the highest level of service is being provided to customers. Creates and fosters an environment whereby Customer Care Managers have a clear understanding of goals and objectives, processes and procedures, and cross-organizational expectations. Responsible for understanding the company’s overall business strategy, Sales hierarchy and objectives, and internal systems, processes, and procedures (as related to the Customer Care organization). Responsible for fully understanding how the Customer Care organization directly impacts the customer.

• Manage the delivery of global and national network solutions and services.• Responsible for overseeing the overall customer experience. Customer experience includes, but is not limited to: project accuracy, on-time product delivery, and frequent customer communications.• Identified process gaps and worked with multiple internal teams to develop, document and implement best practice procedures.• Entrusted with project managing high potential and high visibility accounts while maintaining one of the highest workloads in the CCM organization.• Proven track record of excelling with new systems, processes, products and procedures.

I communicate with retailers, as well as set out plans for virally marketing our site.