Jake Beck Email & Phone Number

Arlington, Virginia, Us

Hanover, Md, Us

EASi embraces a proven, consultative approach honed over the last 25 years to deliver critical services in engineering and sciences. We have built specialized expertise and a multidisciplinary perspective — leveraging cutting-edge technology and processes — to constantly improve and deliver innovation.

Hanover, Maryland, Us

Agile Product Owner prioritizing End User Computing (EUC) capabilities that satisfy the demands of proliferating workforce mobility, increased security standards, and hyperpersonalization. Central to the mission is materially reducing the budgetary and user experience impacts of a centralized management model by migrating to a cloud-provisioned/cloud-managed model. • Meet with executive stakeholders, financial leadership, and IS leadership to align EUC delivery with strategic business goals• Prioritize EUC capabilities and features based on their weighted business value• Build and socialize EUC roadmap and PC Procurement budget • Identify top OKRs per capability; determine feature and story acceptance criteria• Manage global EUC program backlog, consisting of concurrent EUC projects - 20k+ Windows 10 migration - OneDrive cloud storage transition - Multi-factor authentication (MFA) deployment - Intune Enterprise Mobility Management deployment - Microsoft Modern Management deployment• Measure customer satisfaction, usage, and compliance against OKR targets • Lead stakeholder reviews, product owner syncs, and backlog grooming sessions

Hanover, Maryland, Us

Agile Product Owner charged to deliver a common global architecture with an emphasis on security and end user experience. Integrating 4 distinctly managed geographic regions, 500+ offices, and 10 unique operating companies, the initiative aligned network products, services, and operational processes under a single framework. The restructured model provides global governance with the benefit of localized execution and support.• Built program strategy, budget, roadmap, delivery team composition, and operational targets based on CIO and executive stakeholder vision• Identified and onboarded suppliers and technologies to meet program priorities• Measurably significant improvements made to security, scalability, and capacity• Delivered design flexibility to adapt to evolving customer program requirements• Led onsite stakeholder design sessions in NA, EMEA, and APAC • Managed Global Network Program backlog, consisting of 4 major projects- Field Office Design and Deployment- Services Business Design and Deployment- Global Routing and Regional Hub Deployment- Campus Design and Deployment• Global Network Program won a 2016 Collaboration of the Year awardTechnical aspects of the delivery included: regionally redundant network hubs containing core services and hi-speed Internet, MPLS, and SaaS interconnections; a global Palo Alto firewall and VPN implementation; an Infoblox DHCP, DNS, and IPAM implementation; the deployment of regional SD-WAN services; a Cisco Identity Services Engine deployment for enhanced security and advanced wireless services; and, a LiveAction network management deployment featuring historical playback of network traffic.

Hanover, Maryland, Us

Direct accountability for an IS Enterprise Operations team supporting the largest recruiting and staffing organization in NA and its customers. Management of all IT infrastructure engineering and operational functions including networking, telecommunications, compute and storage, identity and access management, end user computing, database administration, and Service Desk. • Managed a team of ~180 internal and contract NA employees while overseeing offshore supplier-led engagements leveraging another ~110 contractors• Direct reports consisted of experienced leaders running the following domains:- Infrastructure Engineering- Infrastructure Operations- Application Operations- Service Management Office- Service Desk- Special Programs (New Data Center, Outsourcing, EO Restructuring)• Planned and executed the oversight and delivery of several large programs- Design, Construction, and Deployment of New Primary Data Center- Deployment of Fault-Tolerant Disaster Recovery Services for Tier 1 Apps- Restructuring of Operations Delivery Model using ITIL Framework- Deployment of 24x7 Offshore Staff Augmentation Model - Deployment of Windows 7 Upgrade with New Security Framework- Deployment of Job Leveling and Compensation Restructuring Effort• Managed the capital budget and operating expenses to company expectations; led bi-weekly financial reviews with IS Finance team• Created Service Management Office to better measure performance, reduce Major Incidents, perform RCAs, improve SLAs, and raise customer satisfaction • Led ITIL training effort throughout IS in which 230+ employees became ITIL Foundations certified • Led first offshore Operations staff augmentation/outsourcing effort to address growing demand while stemming a prohibitive rise in personnel costs• Re-aligned functional teams to operations and engineering to more accurately measure on-time delivery of engineering projects and lower operational SLAs

Hanover, Maryland, Us

Direct accountability for strategic development and operational performance of the network, telecommunications, messaging, and Active Directory infrastructure. • Managed team of ~25 internal and contract employees• Managed capital budget and operating expenses• Created Cost of Service metrics for network, telecom, and messaging services• Created SLAs and OLAs for all ticketed processes• Created first IS multi-year service roadmap that became the IS standard• Created a forum with TEKsystems to review reciprocal supplier opportunities• Migration to MPLS network resulting in $4m/yr cost reduction • Deployment of centralized Cisco Call Manager system replacing a disparate Avaya footprint of 300+ standalone PBXs• Transformation of the network security design to meet regulatory requirements• Ranked in Top 3 every survey for all ACS managers (~35) in Employee Engagement

Hanover, Md, Us

Direct accountability for the tactical operations of the network infrastructureAreas of responsibility included: • Resource allocation for network-related projects, operations, and end user support • Leading large-scale network deployments • Leading design efforts for top tier application and infrastructure changes • Providing engineering design recommendations with intended benefit and ROI • Directing “critical situation” remediation events • Managing network capacity and availability for the enterprisePosition highlights include: • Building a strong team known for its high competency and character • Build of secure VPN standard applied to customer and partner connections, ranging from financial institutions to pharmaceutical companies • Leading Data Center Core upgrades and multi-site campus installations • Engineering application design solutions for mission critical-applications • Developing a service catalog with service level agreements • Developing support documentation and diagrams that became the organizational standard

Hanover, Md, Us

Network engineering role that covered a wide range of enterprise technologiesAreas of responsibility included: • Operational support of WAN and LAN technologies for a corporate campus and 250+ remote sites • Operational support of Data Center network technologies ranging from dynamic routing protocols to optimizing routing queues to resolving complex application issues through packet captures • Operational support of remote access technologies • Drafting and maintaining support documentation and proceduresDesigning and deploying solutions to meet customer and partner requirements

Executive Education, Digital Business Leadership

Education record

Education record