Jake Benedict Email & Phone Number

Lancaster, Pa, Us

Lancaster, Pa, Us

Lancaster, Pa, Us

► Ensures the operational health of the network, servers, security, backups, firewall, telecommunications systems, and Internet service.► Determines and enacts hardware retirement/upgrade cycle for infrastructure equipment and user devices.► Develops and regularly audits technology policies and disaster recovery plans.► Consults on the technology budget for technology resources, including hardware, software, and third party contracts.► Provides selection recommendations for changes and upgrades to technology systems.► Project manages IT infrastructure implementations and upgrades.► Serves as the School’s technical contact to vendors, including the negotiation of technology service contracts and purchasing agreements.► Supervises the maintenance and repair of all school technology (laptops, printers, servers, networking equipment, A/V equipment, etc.).► Oversees the distribution and deployment of faculty and student devices.► Implements software upgrades and patches on all school devices and equipment.► Develops and maintains accurate and complete documentation of the School’s IT environment, including a regularly audited asset inventory.► Provides resolution of complex problem tickets escalated from other members of the technology department.► Works closely with Technology staff to support and assist the implementation of technology initiatives.► Collaborates with the Safety Coordinator and Facilities Director to implement and maintain the school’s access control, surveillance systems, and security policies.

Lancaster, Pennsylvania, Us

► Administered Jamf Pro MDM system Created computer setup policies and prestage enrollments, managed and prepared software for distribution via recurring check-in and Self Service, created configuration profiles for Mac management, managed smart and static computer groups, created and modified existing scripts and extension attributes, updated on-prem server, oversaw day-to-day operations► Assisted with administration of the following systems Apple School Manager, Adobe for Enterprise, Papercut, Kace, Malwarebytes, Code42, Office365, Google Groups, Google Drive► Created small, shell-script-based programs for internal (department and college) use► Lead Computer Reclamation program, redistributing older computers for re-use► Managed yearly reloads of lab, classroom, and public space computers► Provided back-up in ticketing system and help desk when technicians are out of the office

Lancaster, Pennsylvania, Us

► Worked with clients to resolve software and minor hardware-related computer issuesPassword reset requests, Two-factor authentication, WiFi connection, printing systems, operating system upgrades, malware/virus issues, software suite installations, hard drive corruption and failures, data restoration► Handled new computer set-ups and upgrades for faculty and staff on both macOS and Windows► Created and resolved computer issue tickets though Web Help Desk system► Managed Help Desk student workers and helped to provide training and documentation► Lead eRecycling program, conscientiously disposing of over 12 tons of equipment► Managed personal student worker who assisted in hardware organization, disposal, and data destruction► Worked to donate old computers to local non-profit organizations through on-campus community engagement program► Served on working groups to evaluate campus-wide file storage and printing solutions

Lancaster, Pennsylvania, Us

► Answered phone calls and helped walk-in clients with simple technology issues► Created tickets for more complex issues and assigned them to technicians► Installed operating systems and standard software suites on College-owned machines► Assisted technicians with mass-imaging projects for labs, classrooms, and public spaces

Lancaster, Pennsylvania, Us

► Created poster advertisements in Adobe Photoshop and Adobe InDesign► Collaborated with clients to make advertisements for on-campus events

Lancaster, Pennsylvania, Us

► Worked with a professor on research exploring the difficulty of counting by eye with and without aid► Designed and executed experiments, analyzed data, and presented research to peers and faculty

► The Zero Review aims to create community driven, conversational content from the personal experiences of our writers and developers. With a diverse network of gamers with ranges of exposure and involvement from different angles of the gaming industry, we hope to connect with an expansive base of players to provide some personal account and value to their gaming information networks.

Bachelor Of Arts (B.A.), Psychology, Minor Computer Science

High School Diploma, General Studies