Jake Bryan Email and Phone Number
Navigating the convergence of technology, sales, and customer service has been the cornerstone of my career, and I've found immense fulfillment in each facet. My technical acumen, nurtured at Apple and solidified through managerial roles and CompTIA A+ certifications, forms a robust foundation.My passion for customer service is combined with my sales experience across diverse sectors, including startups, SaaS, and hospitality. This journey has sculpted me into a dedicated professional with an unwavering commitment to surpassing customer expectations.I'm eager to contribute; my focus on achieving success aligns seamlessly with both organizational goals and client satisfaction. Let's forge a path to mutual success for both our company and ourselves!
Staffwizard Software
View- Website:
- staffwizard.com
- Employees:
- 33
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Account ExecutiveStaffwizard SoftwareMarina Del Rey, Ca, Us
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Account Executive, GrowthTrackforce Valiant + Tracktik Jan 2024 - PresentSan Diego, Ca, Us● Providing a consultative sales approach to our clients, performing up-sells and cross-sells to help them achieve their business objectives.● Exceeded every quarterly quota for FY 2024. -
Mid-Market Customer Success ManagerTrackforce Valiant + Tracktik Jun 2023 - Jan 2024San Diego, Ca, Us●Responsible for a portfolio of Mid-Market clients, in which I personally advocate and plan to ensure the customer's goals are met and our software helps drive success and increase their client retention.●Responsible for acting as main POC for C-suite executives to ensure projects, support inquiries, and software blockers are resolved in a timely manner.●Quickly identifying gaps in our product that impact the success of our customers.
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Customer Success ManagerTrackforce Valiant + Tracktik Jun 2021 - May 2023San Diego, Ca, Us●Acted as a customer advocate and lead communication between Developers and customers that saved company profits and reduced/saved churn in our customer base.● Implemented, Supported, and Project planned with customers utilizing Silvertrac Software to run their Security Business and Reporting.● Developed a deep understanding of CRM software (HubSpot specifically) to ensure customer communication is constant, and personalized through usage of automations, sequences, and templates.
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Producer And Sales ManagerMycelium Festival May 2020 - Present● Responsible for researching and negotiating with Artists and Performers intending to perform at our event for the past 4 years● Increased ticket purchases by 20% in 2022 by collaborating with Founders of Mycelium Festival to create social media marketing material and strategy.● General production and management to ensure the event is a success.
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Owner And Sales ManagerJake The Tech Guy Feb 2021 - Jan 2023●Owner and Sales Manager for my own IT company that specializes in on-site IT Support for Businesses and Residents of Los Angeles County●Cold-Calling Residents and Business to discuss offerings and set up on-call relationships with clients. -
It ManagerImpact Jun 2020 - Jun 2021Santa Barbara, California, Us● Part of a team responsible for ensuring 100% hardware uptime for over 500 internal employees, including hardware setup, consultation, and troubleshooting.● Managed company inventory, and helped shape company standards for employee tech. -
GeniusApple Aug 2018 - Jun 2020Cupertino, California, Us● Certified by Apple in Mac and iOS repair, software, and troubleshooting.● 97% Customer satisfaction rating from 2018-2019●Mentored and trained new-hire technicians and acted as a continuous resource for difficult customer facing and technological issues.● Responsible for managing upwards of 15-30 hardware repair projects at one time. -
Store Manager InternshipApple Sep 2019 - Jan 2020Cupertino, California, Us● Responsible for Sales and Technical floor time management.● Ran and facilitated in-store meetings and trainings sessions.● Provided guidance and mentorship for sales and tech team during difficult customer interactions.
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Technical ExpertApple Dec 2016 - Dec 2018Cupertino, California, Us● Mid-level Technical Position focusing on iOS repairs and Mac OS troubleshooting● Responsible for, and consistently surpassed, quarterly customer session-completion expectations
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Technical SpecialistApple Aug 2016 - Dec 2016Cupertino, California, Us●Handled iOS Customer-facing appointments.
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Specialist (Sales)Apple Aug 2015 - Aug 2016Cupertino, California, Us●Worked a part time sales job for Apple Retail while finishing school and working 2 other part time jobs.●Consistently met quarterly sales expectations●Maintained high customer satisfaction via customer surveys (NPS)
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Sales Lead And Store ManagerBoltabout Inc. Aug 2018 - Jun 2019San Luis Obispo, California, Us● Held responsibility over several Sales associates, including training for sales tactics and proper store management.●Designed and Performed sales demonstrations for various high-end electric bike models -
Customer Service And FulfillmentPolymax Llc Oct 2015 - Apr 2017●Managed fulfillment and inventory for an online ecommerce startup.●Maintained high customer feedback ratings via eBay and Amazon, as well as extensive knowledge of related software including shipment fulfillment and inventory management.
Jake Bryan Education Details
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Cuesta CollegeGeneral
Frequently Asked Questions about Jake Bryan
What company does Jake Bryan work for?
Jake Bryan works for Staffwizard Software
What is Jake Bryan's role at the current company?
Jake Bryan's current role is Account Executive.
What schools did Jake Bryan attend?
Jake Bryan attended Cuesta College.
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