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Jake Charlton Email & Phone Number
Senior IT Support Officer
at
Monash University
1 work email found
@ed.ac.uk
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 86%
Current company
Role
Senior IT Support Officer
Location
Australia
Company size
Who is Jake Charlton? Overview
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Quick answer
Jake Charlton is listed as Senior IT Support Officer at Monash University, a with 20842 employees, based in Australia. AeroLeads shows a work email signal at ed.ac.uk and a matched LinkedIn profile for Jake Charlton.
Jake Charlton previously worked as Platform Engineer, Data Transmission at Vanguard Australia and End User Support Analyst at Vanguard Australia. Jake Charlton holds A Level, Sociology, Finance, Business, B from Richmond Upon Thames College.
Company email context
Email format at Monash University
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{first}.{last}@ed.ac.uk
86% confidence
AeroLeads found 1 current-domain work email signal for Jake Charlton. Compare company email patterns before reaching out.
Profile bio
About Jake Charlton
With over nine years of experience in customer service and IT support, I am passionate about providing effective and efficient solutions for colleagues and clients across various sectors and industries. I am currently a Technology Support Assistant at The University of Edinburgh, where I onboard new staff, provide practical technology support to projects and infrastructure, and deal with second-line technology support issues requiring specialist or urgent support.I have a strong background in supporting first-line agents, troubleshooting IT issues, ensuring business continuity, and maintaining KPIs, as demonstrated by my previous role as a Back Office Agent at H&M Hennes & Mauritz. I also have excellent communication and analytical skills, as well as a certification in ITIL 4 Foundation in IT Service Management. I am proficient in SASS and other University hardware and software, including specialist applications used by the School.
Current workplace
Jake Charlton's current company
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Monash University
7 roles
Jake Charlton work experience
A career timeline built from the work history available for this profile.
Platform Engineer, Data Transmission
End User Support Analyst
Technology Support Assistant
Onboarding new staff. Providing practical technology support to projects and infrastructure, Deal with second-line technology support issues requiring specialist or urgent support.Provide support in the use of centrally delivered learning technology applications used by the School. Install and configure University hardware and software, including specialist applications used in the School. Manage desktop and laptops using central managed desktop service. Maintain the School asset database of hardware, operating systems and applications on staff and lab desktops and printers using a College-wide inventory tool. Implement and document changes and enhancements
Sep 2021 - May 2024
Back Office Agent
Providing Second line support to colleagues and customers, troubleshooting IT issues ensuring a positive customer experience and business continuity. Supporting our first line agents to acheive Customer Satisfaction whilst maintaining KPI's.
Jan 2015 - Sep 2021
Training Champion
Onboarding new starts and training throughout their journey. Attending menu seminars and relaying information back to the team.
Jun 2012 - Jan 2015
Telephony Personal Banker
Adopting a sales through service technique to ensure key KPI's and Customer satisfaction are completed.
Feb 2010 - Jun 2012
1 education record
Jake Charlton education
FAQ
Frequently asked questions about Jake Charlton
Quick answers generated from the profile data available on this page.
What company does Jake Charlton work for?
Jake Charlton works for Monash University.
What is Jake Charlton's role at Monash University?
Jake Charlton is listed as Senior IT Support Officer at Monash University.
What is Jake Charlton's email address?
AeroLeads has found 1 work email signal at @ed.ac.uk for Jake Charlton at Monash University.
Where is Jake Charlton based?
Jake Charlton is based in Australia while working with Monash University.
What companies has Jake Charlton worked for?
Jake Charlton has worked for Monash University, Vanguard Australia, The University Of Edinburgh, H&M Hennes & Mauritz, and Leon Restaurants.
How can I contact Jake Charlton?
You can use AeroLeads to view verified contact signals for Jake Charlton at Monash University, including work email, phone, and LinkedIn data when available.
What schools did Jake Charlton attend?
Jake Charlton holds A Level, Sociology, Finance, Business, B from Richmond Upon Thames College.
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