Jake Churcher Email & Phone Number

Southampton, England, United Kingdom

Driving and developing the Managed Services business in the UK and the US, focusing primarily on Total Support and Eficode ROOT. Responsible for new customer acquisition for Managed services and the continued adoption and success of existing customers in the Anglosphere regions. Tasked with setting a compelling vision, managing cross-functional teams to.

Southampton, United Kingdom

• The Head of Products is responsible for ensuring that Clearvision products are relevant forthe market, creative, cutting edge and commercially viable.In addition, the Head of Products will be responsible for the.
• Taking overall responsibility for the commercial success of your product(s)
• Creating product strategy, vision and brand story.
• Meeting regularly with all stakeholders, including the Senior Leadership Team.
• Collecting analysing and responding to user feedback.
• Managing product budgets, financials and KPIs.

Southampton, England, United Kingdom

The Technical Customer Success Manager helps customers understand how to get the most out of the services they have purchased and identify opportunities for new services that could enhance a customer’s experience.Duties / ResponsibilitiesMaintain overview of all hosting and support customer’s usage of their support hoursWhere support is not being utilised.

- **Support** - Responsible for support delivery, including - Customer support (via support contracts) - Hosted systems support - Internal IT support - Ensure that SLA’s are met where applicable - Responsible for customer communication regarding SLA and contract/account status - Monitor KPI’s against targets - Provision and maintain 24/7 support coverage.

Southampton, United Kingdom

**Service Desk Management - Customer Support**- Responsible for support delivery, including - Customer support (via support contracts) - Hosted systems support - Internal IT support- Ensure that SLA’s are met where applicable- Responsible for customer communication regarding SLA and contract/account status- Monitor KPI’s against targets- Provision and.

Southampton, United Kingdom

• Responsible for assisting and solving clients’ support questions via online engagement and the telephone, on a wide variety of software development tools.Duties Include:
• Report to and work under the guidance of the Head of Client Services
• Answering client support questions via helpdesk tools and telephone
• Proactive support including regular health checks of customer systems and contacting customers to ensure and maintain customer satisfaction
• Assist the Sales Team with pre-sales questions
• Facilitate Second and Third Line support for escalated issues

Southampton, United Kingdom

• Working as part of the service desk team, providing first line technical support to external stores and internal staff members. Answering all requests and incidents to the Service Desk as fed by the phone and email.
• Working with IT systems including Windows XP/7/8/server2003, Microsoft Office applications and Citrix applications/management portal.
• Supporting retail systems including EPOS, RF, VOIP and SAP
• Fault finding up to Network infrastructure and Server level
• Support for multiple bespoke software applications
• Using remote control toolset and software distribution applications

Winchester

• Responsible for 24/7 technical help desk services for several different vendors and contracts with multiple users and clients.
• Learn and adapt to a range of different products and have a wide understanding of IT
• Using a ticket logging system to log customer details and problem descriptions for clients.
• Keeping open cases up to date, ensuring specific service level agreements are monitored and maintained.
• Taking phone calls and dealing with incoming emails, proactively solving issues with a 1st time fix on the phone, ensuring customers are dealt with by trained and knowledgeable engineers with a good response time.
• To identify and resolve failing services quickly

Southampton, United Kingdom

• Responsible for helping and advising customers in the showroom and providing good customer service on the shop floor.
• Answering phone calls
• Chasing customer leads
• Using an ordering system to take customer orders.
• Checking stock with a SAP system.
• Completing any orders that have been received

Bachelor Of Technology (Btech), Computer Science, Double Merritt

Activities and Societies: City and Guilds Qualification, Level 2 certificate in 2D Computer Aided Design.Subjects covered include: PC.

Education record

GCSE’s: 7 B-C grades including Maths, English, Science and Merit in GNVQ ICT