Jake Courter Email and Phone Number

Currently responsible for Infrastructure and Cyber Security Architecture, leading MedPro's corporate Production Support efforts (end user and production application development support), and building MedPro’s Cloud Center of Excellence.

Lead a transformational program to drive business process efficiencies and standardization across all divisions and replace outdated and inefficient technologies. The program has a focus on implementing Salesforce (front-end UI/UX, CRM, and external/internal stakeholder experience), Duck Creek (Policy and Billing administration), and Informatica (Data Warehousing and MDM). Also including Mulesoft for system integration and an Identity and Access Management tech stack

Architecting, engineering, and implementing data center infrastructures (multi sites and multi DCs), Cyber Security infrastructure designing and implementing, budgeting, technology project leading, DR strategizing and implementation, documenting, and others.IT Infrastructure and Desk Side Team LeadSoftware Development - Production Support Team Lead

MedPro made a strategic shift to separate the IT and Operations teams into two core subdivisions, Production Support and New Development. I partnered with an Operations leader to setup and run the Production Support subdivision. Our key objectives were to:- Create a streamlined production support and minor enhancement process for business needs;- Stabilize the existing environment to increase uptime, achieve better performance, and proactively/predictively identify issues and potential failures; and- Drive cost efficiency through stabilization efforts towards identifying and fixing chronic issues, vendor consolidation and contract negotiation, and proper technology and resource planning and sizing.

 Instruct Microsoft Exchange Server  Instruct MCSE/MCITP Windows Server and AD Instruct Personalized Training for Clients

 Product Matrix/Product Development  Technical Staff Management/Supervision Assessed Technical Priorities and needs for Hiring and Reviews Technical Resource for Seminars and Product Demonstrations Lead in the Business Development of the Warsaw Area

 Consulted regional/global businesses with information technology projects and goal assessments  Generated Consulting Documentation and Client Deliverables Managed Projects, Resource Allocation, and Quality Assurance Maintained Internal Systems and Corporate Infrastructure Security Implemented and supported SMB and MLB technology environments, including but not limited to: Heterogeneous Microsoft, Novell, Apple networks, Unix, and AS/400 Microsoft Active Directory Microsoft Windows Server Technologies Microsoft Exchange Server and Related Technologies Microsoft SQL Server (SQL 7 – SQL 2008) Citrix Presentation Server/XenApp and Microsoft Terminal Services Virtualization Technologies (VMware, Citrix, and Microsoft) HP Hardware

 Direct/Manage both the Infrastructure and Development Teams Implement/Maintain Server Infrastructure Work directly with the executive team to develop corporate strategies and how technology will support them Manage corporate technology spending and contracts  Within the first two months I was able to save the company greater than $200,000 over the next twelve months in licensing and contracting costs through negotiations, technology analysis, and cost consolidation ($400,000 in three years).

Developed certification material for the MCP, MCSA, and MCSE certificationsDesigned coverage extents and evaluated certification material for technical accuracy and appropriateness