Supporting network automation and customer-driven load-balancing solutions, using agile development practices.

Network Operations Tools support team

I maintain the integrity, availability, and security of the Linux systems hosted within Secure-24, including web, database, and application servers in the multi-tier distributed architecture of a 24x7 systems environment. This includes management of user access, software installation, and configuration updates for technologies such as Satellite, Puppet, LDAP, DNS, Apache, JBoss, MySQL, and load balancing.Responsibilities:• Interface with sales and pre-sales engineers to direct the… Show more I maintain the integrity, availability, and security of the Linux systems hosted within Secure-24, including web, database, and application servers in the multi-tier distributed architecture of a 24x7 systems environment. This includes management of user access, software installation, and configuration updates for technologies such as Satellite, Puppet, LDAP, DNS, Apache, JBoss, MySQL, and load balancing.Responsibilities:• Interface with sales and pre-sales engineers to direct the scope of upcoming projects• Collaborate with network, virtualization, and storage teams to implement new systems• Provide implementation customers a single point of contact during application or system go-live• Provide detailed updates to project management through architecture and deployment• Recommend design enhancements to improve reliability, security, process, and performance• Maintain and support business-critical application and database framework through patch and security management• Respond to host system incidents to ensure service restoration• Monitor status and severity of requests and monitoring events utilizing advanced ticketing system• Execute escalation procedures during service outage• Manage and update documentation• Manage projects and daily requests• Participate in on-call rotationsSecure-24 has 14 years of experience delivering managed IT operations, application hosting, and cloud services to enterprises worldwide. We manage Oracle E-Business Suite, PeopleSoft, JD Edwards, Hyperion, SAP, and other mission critical applications across all industries, and for businesses of every size. Our industry-leading client satisfaction rates result from lowering IT operational costs and our relentless focus on superior service and support. Show less

Client Delivery and Support management of IT hosting services for SAP, Oracle and ITO Cloud outsourced solutions. Business Strategy for SAP Hosting, Oracle Hosting, ITO and Data Center Outsourcing solutions. Conduct C and D Level negotiations on Enterprise sized projects with strategic customers in support of company’s “Next Level” business transformation. Account delivery and customer satisfaction responsibility for Enterprise Customers. Developed account support and delivery… Show more Client Delivery and Support management of IT hosting services for SAP, Oracle and ITO Cloud outsourced solutions. Business Strategy for SAP Hosting, Oracle Hosting, ITO and Data Center Outsourcing solutions. Conduct C and D Level negotiations on Enterprise sized projects with strategic customers in support of company’s “Next Level” business transformation. Account delivery and customer satisfaction responsibility for Enterprise Customers. Developed account support and delivery strategies for Enterprise and high touch customers. Area of responsibility: Top 20 Enterprise accounts.Secure-24 has 14 years of experience delivering managed IT operations, application hosting and cloud services to enterprises worldwide. We manage Oracle E-Business Suite, PeopleSoft, JD Edwards, Hyperion and SAP and other mission critical applications across all industries for businesses of every size. Our industry-leading client satisfaction rates result from lowering IT operational costs and our relentless focus on superior service and support. Show less

Sole point of contact for all of Ford Motor Company, Volvo, Jaguar, Land Rover, Mazda, and Aston-Martin network based floating license servers. Architected, deployed numerous high-availability production servers and maintained these servers in SLA-class data-centers.Platforms: Linux (SLES) / Windows Servers (2003/2008) / Solaris / AIX / FlexLM / LUM / SafeNet / RLM / MS-SQL - Application architecture recommendations and implementations - All consumption management… Show more Sole point of contact for all of Ford Motor Company, Volvo, Jaguar, Land Rover, Mazda, and Aston-Martin network based floating license servers. Architected, deployed numerous high-availability production servers and maintained these servers in SLA-class data-centers.Platforms: Linux (SLES) / Windows Servers (2003/2008) / Solaris / AIX / FlexLM / LUM / SafeNet / RLM / MS-SQL - Application architecture recommendations and implementations - All consumption management reporting - Providing 2nd and 3rd level engineering support to over 80 different applications’ licensing needs. Show less

Supported the company-wide IT needs for a tier one automotive supplier to GM and Ford. Responsible for all data and voice communications, end to end. Direct support for EDI communications, from multiple manufacturing facilities.Platforms: Windows XP / Windows 2000 - IT general office support of 30+ clients and 20 servers - ISA Firewall management - Support / maintenance of Merlin Magic PBX voice / data systems - Backups / archiving / tape rotation / restores

Responsible for certifying GM developed applications in pre-production environment, directly impacting the stability and uptime of critical systems, while ensuring quality and adherence to requirements driven development guidelines. Install, configure, and support various applications, servers, and workstations in a dynamic, ever changing test lab environment.Troubleshooting LDAP, TAM, WLS based applications. Installed an assortment of UNIX applications across networked environments… Show more Responsible for certifying GM developed applications in pre-production environment, directly impacting the stability and uptime of critical systems, while ensuring quality and adherence to requirements driven development guidelines. Install, configure, and support various applications, servers, and workstations in a dynamic, ever changing test lab environment.Troubleshooting LDAP, TAM, WLS based applications. Installed an assortment of UNIX applications across networked environments utilizing NIS / NFS. Maintain site wide license quorum, installing flexlm / élan licensing almost daily.Administered and assisted in the management of the General Motors Process and Systems Integration Center (PSIC) lab from its inception. Deployed and configured numerous environments for integration testing, UAT, and pre-production. Responsible for asset management of over 150 workstations and software inventory for all PSIC applications. - Solaris / HP / Linux system administration - Server builds (jumpstart / ignite), plus localized site configuration - Application installation / configuration - Integration into GM security framework (LDAP) - NIS / NFS (yp) automount scripts Show less

Designed, built, deployed, and support numerous websites (intranet/internet). Deployed numerous productivity enhancing web-based open source tools. Integral to problem resolution and process development. - Championed, installed, configured, and deployed an open-source ticketing system (OTRS), still in use today, providing -- Historical ticket, change management (ITIL) -- Key item in PSIC (Process Systems Integration Center) obtaining SDLC certification -- Open source / LAMP

Designed, implemented and maintained various network environments for EDS, GM. This includes RAS, VPN, Firewalls, proxies, Intrusion Detection, and Client/Server environments. Familiar with the configuration and maintenance of Cisco equipment. Assured network interoperability with multiple platforms of communication protocols. Designed, deployed, and maintained wireless network throughout GM’s engineering facilities.Setup and configured GM network lab environment. Maintained… Show more Designed, implemented and maintained various network environments for EDS, GM. This includes RAS, VPN, Firewalls, proxies, Intrusion Detection, and Client/Server environments. Familiar with the configuration and maintenance of Cisco equipment. Assured network interoperability with multiple platforms of communication protocols. Designed, deployed, and maintained wireless network throughout GM’s engineering facilities.Setup and configured GM network lab environment. Maintained, analyzed, and repaired networks supporting more than 200 users and more than 50 servers. Responsible for IP address assignments and DNS entries for all lab machines. - Responsible for multi-layer switched / routing equipment installation / configuration / support - General network support (client to client) Show less

Installed, tested, and configured Satellite, microwave, and Line-of-site RF communication systems. Supported and maintained cryptologically secure satellite uplinks. Over four years experience at component-level circuit analysis / repair. Served and discharged honorably.