Jake Cramer Email & Phone Number

San Mateo, California, US

New York, NY, US

Los Angeles, California, US

• Lead Solutions efforts for SaaS Enterprise Tools and Integrations, driving cross-functional, industry-best Product Development
• Partner with top Restaurant brands to create and enhance integrations for Ordering, Inventory, Loyalty, and Reporting
• Work closely with the Sales team to demonstrate Product functionality and gather requirements from prospects
• Serve as point of contact for active Restaurant integrations, supporting ongoing User Acceptance Testing

Los Angeles, California, US

Los Angeles, California, US

• Serve as Product lead for high transaction SaaS platform, simplifying digital ordering and driving guest engagement for restaurant industry clients.
• Manage the full Agile process, including sprint planning and backlog grooming.
• Decision-maker for backlog and sprint priority, ensuring alignment with company’s vision.
• Translate client, vendor, and partner requirements into user stories and detailed acceptance criteria.
• Manage technical partner integrations to ensure alignment with company Product strategy and client success.
• Facilitate end-to-end User Acceptance Testing in conjunction with other internal teams to ensure successful product implementation.

Los Angeles, California, US

• Tillster is a software company that simplifies digital ordering, improves customer engagement and grows sales in the restaurant industry.
• Manage strategic accounts to ensure customer retention and create opportunities for growth.
• Act as subject-matter expert on special projects to help drive critical initiatives.
• On-board new accounts in a timely manner to ensure satisfaction and drive revenue.
• Partner with product leadership on creation of user stories for new enhancements and product/tool documentation.
• Spearhead creation of Change Requests and Scopes of Work (SOW) for customer requested enhancements.

Los Angeles, California, US

• Tillster is a software company that simplifies digital ordering, improves customer engagement and grows sales in the restaurant industry.
• Manage 10+ successful projects simultaneously each month.
• Assign and manage priority for a cross-functional team of 4+ to meet customer needs.
• Fostered and improved relationships with some of the largest companies in the restaurant industry.
• Launched initiative to improve workflow efficiency through improved, direct communication with clients.
• Transitioned away from dependencies in order to improve team self-sufficiency.

• Bluechip Athletic Solutions, LLC provides a unique blend of technology, marketing strategy and content creation services for the collegiate and professional sports industry.
• Managed all accounting functions through QuickBooks Online.
• Performed monthly bank reconciliations with consistent closing within five business days.
• Tracked Accounts Receivable and actively performed collections for outstanding balances.
• Analyzed and administered contract invoicing in accordance with established agreements.
• Prepared and processed all components of semi-monthly payroll using Paychex software.

London, GB

Coordinated promotional efforts with others in order to ensure smooth transitions and optimal communication during games. Ensured proper sponsorship activation through assorted signage and in-game promotions. Executed a variety of promotions in order to fulfill contracts with major sponsors.

Philadelphia, PA, US