Jake Dent Email & Phone Number

Boston, Ma, Us

Amsterdam, Noord-Holland, Nl

Develop the strategy, plan and roadmap for a business line of our Health Systems portfolio. And execute that plan to drive online orders and revenue.Utilize our online Store and EDI (Electronic Data Interchange) channels in your eCommerce plans as well as engage with our partner channels such as AmazonWork with Digital campaign programs team to develop and integrate digital programs (organic and paid) across the customer journey to support achievement of online sales activities and objectivesBuild a comprehensive strategy for driving penetration (customer onboarding) and preference (utilization of online store and EDI)Partner with creative teams and content teams to build-out and optimize design and content to have a best-in-class eStore experience for our customersCollaborate closely with Supply Chain to ensure campaign programs and product forecasts enable a desired customer experience on the online storeEngage Operations to handle customer issues by order desk for online orders from store and EDISupport Sales and Business Managers in their execution of their sales strategies and plansServe as the key point of contact for all direct online topics for internal (sales, marketing, customer services, operations, and IT) and external partners (search, affiliate, and marketing agencies)Play a key role in contributing to annual marketing and sales operations plans for the North America market with accountability for delivering to revenue and order goalsBe part of a team to establish and drive a regular cadence of reviewing key performance metrics versus target and identification of root causes and actions needed to drive continuous improvementCollaborate with Central Global Digital organization and other global market teams to scale best practices for Philips eCommerceIdentify new business development opportunities proof of concept testing within direct online space to consistently grow business for maximum value realization

Burlington, Massachusetts, Us

Identify and analyze business trends and develop strategic and tactical action steps utilizing Excel, Power BI, and customer portalsConvert business information into business intelligence that drives revenue and profit; providing monthly reporting and forecasts to leadership Analyze and validate consumption/POS data to identify consumer trendsUtilize customer portals and data aggregators (Vendor Central, Nielsen, etc.,) to consolidate e-commerce data and build internal KPI trackersTrack financial spend and accruals for marketing and promotions, overseeing $15m budget for E-Commerce teamCalculate marketing, promotion, and total spend ROIConduct post promotional analysis to identify successful campaigns across organizationForecast monthly revenue targets and build annual operating plan for $300m accountsCommunicate crucial market, trade and competitive information for executive team Drive new customer generation, trade-up, and subscription programs to grow share; successfully increased subscriptions by 20% since hire 2020

Street, Somerset, Gb

Extracted, analyzed, and presented data to forecast sales and revenue for E-commDetermined marketing ROI and identified opportunities to capture market shareBuilt assortments for incremental E-comm growth based on sales and market dataStrategically segmented products based on account type to protect & advance brand imageAnalyzed future season buy strategies for accounts to increase company investment for potential profit increases

Brighton, Ma, Us

Manage and analyze orders for New Balance North American owned businesses to improve inventory flowsCollaborated cross-functionally with Buyers, Allocators, Logistics, Product Managers, Marketing, etc., to deliver products and programs on time for key launchesIncreased sales by analyzing future buys and forecastsCoordinated shipping agreements to cut costs and increase profitsCoordination of 19 store openings in 2016 including; two Global Flagship locations, one experience store, 15 factory outlet stores, and one “Run Hub” locationLaunch of two key New Balance partnerships in J Crew and New York Road Runners

Brighton, Ma, Us

Resovled escalated Account Service IssuesProvided first in class customer serviceScheduled contact center hours using call center analytics toolsHelped test and implement Salesforce for Account Services teamDeveloped and Mentored team to improve KPI results

Developed marketing plan for conference to drive traffic to booth and hospitality roomConverse with ad agency over visuals, copy and slogansDesign Keynote seat drop items and visualsEngage thousands of attendees in the exhibit hallCreate Excel database of attendeesCreate email template and phone sales script for prospective clientsFrequent travel to provide product implementation/education

San Diego - Us | Tokyo - Jp, Us

Provide a world class sales and customer service experience in a retail locationConsult with businesses and consumers on home and business networksManage, hire, schedule 15-17 employees on a weekly basisManage store budget and publish daily, weekly, and monthly sales reports to regional managerContinually update visuals and merchandise to adhere to corporate strategies

Chicago, Il, Us

Engage and recruit business students to join and participate in AMA activitiesCompete in National Case Competition (placed top 25 nationally)Plan and execute corporate and collegiate eventsAttended national AMA conference and participate in on site competitionsConsult with local businesses on marketing strategies

Woonsocket, Ri, Us