Jake Derden Email & Phone Number

South Bend-Mishawaka Region

Mesa, Arizona

Managed claims operations, monitored performance and worked with management staff to achieve stated goals, managed all QA activities, monitored work flows, staffing and direct the training needs of office personal.• Managed reports on claims branch performance against the stated performance and quality standards• Creates action plans in response to file audits and/or directives• Works with management staff to ensure proper workflow and process management• Coordinates… Show more Managed claims operations, monitored performance and worked with management staff to achieve stated goals, managed all QA activities, monitored work flows, staffing and direct the training needs of office personal.• Managed reports on claims branch performance against the stated performance and quality standards• Creates action plans in response to file audits and/or directives• Works with management staff to ensure proper workflow and process management• Coordinates activities with the SIU and MD to ensure proper process, direction and training is given to the staff• Managed and monitored all high-exposure and complex files and works with the litigation management for monitoring • Ensuring best practices are followed and continually seeks improved processes• Monitored and participated in quality control and reviews• Managed expenses to plan and allocated loss adjustment expense• Participates in the establishment of department goals and for implementing procedures and performance standards to achieve these goals; Manages, coordinates, monitors and evaluates the activities of department staff directly or through subordinate supervisors• Responsible for the employment, promotion, associate performance evaluation, training, motivation, counseling, and discipline of assigned associates. Show less

Albuquerque, New Mexico

Managed and directed the risk and underwriting operations to ensure that policies are properly processed and rated. Analyze statistical data and construct probability tables to forecast risk and liability for payment of future claims. Ascertained premium rates required and cash reserves necessary to ensure payment of future claims. Maintained strict confidentiality of privileged information.Established, implemented and communicated goals, objectives, policies and procedures in… Show more Managed and directed the risk and underwriting operations to ensure that policies are properly processed and rated. Analyze statistical data and construct probability tables to forecast risk and liability for payment of future claims. Ascertained premium rates required and cash reserves necessary to ensure payment of future claims. Maintained strict confidentiality of privileged information.Established, implemented and communicated goals, objectives, policies and procedures in accordance with applicable tribal, federal, state, and local laws, rules and regulations.Develops staff to ensure that they have sufficient knowledge and skill to promote products and drive sales.Ensured that staff provides prompt and courteous service in accord with department standards and customer service goals.Provided reports to the Leadership Team regarding total Book of Business.Created policies and procedures pertaining specifically to the Insurance Services Team and each Protection Plan administered. Advised employees on policies and operating procedures to ensure functional effectiveness of business.Assessed marketing potential of new and existing locations, considering statistics and expenditures. Manages Book of Business, drives new business and retention of current clients.Represented the company at trade association meetings to promote products.Resolved customer complaints regarding sales and service.Maintained help desk ticket logs for all system enhancements and problem troubleshooting in coordination with IT team.Hosted regular staff meetings to ensure communication between personnel and departmental activities. Show less

Albuquerque, New Mexico

Fresno, California Area

• Lead the handling and adjustment of personal lines (auto and homeowners) and commercial auto claims within large geographical territory. Directs all phases of the Claims Service Center. Including Auto Physical • Damage and Liability. Prepared and controlled budget, quarterly operations and strategic business plans for multi office operations.• Oversaw the hiring, training and development of all employees. Coaching focused on behavior, technical ability and overall employee engagement… Show more • Lead the handling and adjustment of personal lines (auto and homeowners) and commercial auto claims within large geographical territory. Directs all phases of the Claims Service Center. Including Auto Physical • Damage and Liability. Prepared and controlled budget, quarterly operations and strategic business plans for multi office operations.• Oversaw the hiring, training and development of all employees. Coaching focused on behavior, technical ability and overall employee engagement to ensure job satisfaction and sustainment of staff.• Collaborated with zone-wide management.• Collaborated with Marketing, Underwriting and Agency Force to promote regulatory compliance.• Worked closely with Quality Assurance department by auditing claim files. • Presented monthly and quarterly business reviews and communicated performance results, plans and financial statistical data to senior-executive level management.• Responded to all Department of Insurance complaints and market conduct examinations inquiries. Show less

Riverside, Ca

•Lead the handling and adjustment of personal lines (auto and homeowners) and commercial auto claims within large geographical territory. Directs all phases of the Claims Service Center. Including Auto Physical •Damage and Liability. Prepared and controlled budget, quarterly operations and strategic business plans for multi office operations.•Oversaw the hiring, training and development of all employees. Coaching focused on behavior, technical ability and overall employee engagement to… Show more •Lead the handling and adjustment of personal lines (auto and homeowners) and commercial auto claims within large geographical territory. Directs all phases of the Claims Service Center. Including Auto Physical •Damage and Liability. Prepared and controlled budget, quarterly operations and strategic business plans for multi office operations.•Oversaw the hiring, training and development of all employees. Coaching focused on behavior, technical ability and overall employee engagement to ensure job satisfaction and sustainment of staff.•Collaborated with zone-wide management.•Collaborated with Marketing, Underwriting and Agency Force to promote regulatory compliance.•Worked closely with Quality Assurance department by auditing claim files. •Presented monthly and quarterly business reviews and communicated performance results, plans and financial statistical data to senior-executive level management.•Responded to all Department of Insurance complaints and market conduct examinations inquiries. Show less

Ventura, Ca

Directs all phases of a Field Claims Office, including Auto Physical Damage and Liability. Prepared and controlled budget, quarterly operations and strategic business plans for office of six supervisors, forty claims representatives and four clerical staff.

Bachelor'S Degree, Criminal Justice

Activities and Societies: Lambda Chi Alpha

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