Jake Emmonds Email & Phone Number

London, Gb

London, Gb

London Area, United Kingdom

Google

• Assisted and coordinated inventory and asset management, conference room preventative maintenance.• Provided 1st and 2nd line IT support to end users (Hardware, Windows, ChromeOS, MacOS and Google Workspace)• Deployed and recovered Windows, Linux and MacOS Images.• Used ticketing systems to report individual/team work accomplishments to track Service Level Agreements.• Contributed to large scale global projects for over 250,000 users.

Google

• Assisted with coordinating inventory and asset management plus e-recycling for multiple sites across EMEA region (UK, Germany, Switzerland, Israel, Netherlands)• Supervised the work of a small team domestically and a large team in EMEA (up to 25 people)• Managed daily inventory and IT operations on a local and regional scale.• Used ticketing systems and looker studio reports to track work accomplishments and Service Level Agreements.• Assisted with the Inventory Data management software to maintain inventory accuracy and workflow.• Provided weekly 1-2-1 and team based training sessions for members of my team across EMEA. This included creatingthe training material, organising calendar invites for all members and travelling across EMEA to provide in-person support.• Built and rolled out new processes and procedures for use company

Google

• Assisted with coordinating inventory and asset management plus e-recycling for multiple sites across EMEA region(UK, Germany, Switzerland, Israel, Netherlands)• Managed daily inventory and IT operations on a local and regional scale.• Used ticketing systems and looker studio reports to track work accomplishments and Service Level Agreements.• Assisted with the Inventory Data management software to maintain inventory accuracy and workflow.• Built and rolled out new processes and procedures for use company wide.• Preparing shipments using logistics partner, including items deemed as ‘Dangerous Goods’

London, England, United Kingdom

• Provided in person 1st and 2nd line tech support for a range of products (PCs, White Goods, Small Appliances, TVs)• Handled customer service issues and escalations.• Preparation, setup and tutorials of new computing users.• Cash float management and safe depositing.• Supervised and managed both the store and team of up to 30 people.• Independently managing the KPIs and SLAs of myself and my team.• Leading member with consistent top sales and targets hit whilst also selling with integrity.• Supplying B2B support for business customers with transactions exceeding £50,000.

Graphic Communication Design, Graphic Design

Foundation Degree, Art And Design, Pass

Extended Diploma, Art And Design, Pass