Jake Eustis Email & Phone Number

Bend, Oregon, United States

Bend, Oregon, United States

As Team Trainer in the Specialty Beer, Wine, Cheese and Chocolate department, I partner with Team Leadership to ensure the timely completion of New Member Connections for new members, including team-specific operational and safety essentials training. I collaborate with Store Trainers and Team Leadership on the completion of required training for all existing Team Members in the department, including global, regional, and team-specific training. Additionally, I act as a role model, maintaining a positive image and providing customer-obsessed service. My time is otherwise spent fulfilling general departmental responsibilities.

United States

Coordinate logistics to lead the Distribution Center department. Schedule and dispatch shipments while supervising picking and packing activities. Assist with planning, implementing policies and procedures and monitoring of quality and accuracy of shipments. Delegate work to team members and keeping them accountable.

Burlington, Vermont, United States

As Customer Service Manager I am the main point of contact for customers via phone, email, and online chat. I oversee warranty, repair, prescription orders, returns and all general inquiries about Julbo products. Assist the sales, marketing, operations and logistics teams as necessary.Responsibilities:- Communicate with customers over the phone, via email, through our ERP Netsuite and directly through our web chat. - Oversee customer warranty claims and returns to uphold the company's promise of a lifetime warranty.- Interact with customers daily, responding to inquiries and guiding them to the appropriate solution or product choice best suited for them- Improve customer service and sales experience and engage with customers to facilitate organic growth- Process payments from dealers and customers over the phone when necessary- Manage all Rx (prescription) inquiries and order processing from start to finish and update the Rx website with new products as they are introduced to the line- Internal collaboration with other departments including operations, warehouse, Julbo Rx lab, accounting, sales, and marketing - Oversee all direct B2C orders including web, Rx, and pro purchase orders- Oversee PR agency requests and process media and public relation ordersImpact: - Improved existing systems and workflows to increase efficiency in the CS role- Built an in depth knowledge base for the FAQ website and Chat function on the Julbo website- Conceptualized and help build JulboRx.com from the ground up which doubled Rx (prescription) orders for the year- Prolonged the life of thousands of customer's sunglasses by providing expert knowledge of parts inventory and repair techniques for both warranty and non-warranty repairs.

Williston, Vermont, United States

Primarily worked with the Logistics Manager in the warehouse where I picked, packed and shipped orders.When I was not fulfilling orders I was processing returns, cleaning and organizing the warehouse, assisting with product receiving, corresponding with customers about warranty claims, or doing repairs.

Burlington, Vermont, United States

Assisted customers while working the sales floor, replenished product, handled transactions, and evaluated warranty claims. Operations responsibilities included receiving and processing new product, organizing back-stock, processing returns, and facilitating site to site shipment of product transfers.

Winooski, Vermont, United States

Educate guests about heritage cider offerings. Prepare and serve cheese boards and accompaniments. Clean and restock taproom, kitchen and retail area.

Cambridge, Massachusetts, United States

Along with the General Manager I managed operations within the restaurant. -Lead shifts when the General Manager is not present-Worked closely with Team Leaders and Team Members to provide the best possible service to guests-Assisted with recruitment, orientation, training and development of employees-Successfully promoted brand through customer experience-Assisted with the management of promotions to help grow store sales and customer base-Managed cash-Assisted in monitoring operations and carrying out corrective actions-Firm understanding of company policy and procedures-Joined team in day-to-day restaurant duties

Cambridge, Massachusetts, United States

Share in all daily food prep duties, supervised safe food preparation and handling, assisted with training and developing prep positions, and educated the team about the amazing food we served.

Cambridge, Massachusetts

Worked in the prepared foods department as a production cook and on all venues. Oriented and trained new hires in the Prepared Foods department as Team Trainer. Met with the Metro Educator monthly and delivered training for existing team members to comply with WFM standards. Also responsible for some buying catalogs to replenish product.

Portland, Maine

Worked in the prepared foods department as a production cook and on all venues. Oriented and trained new hires in the Prepared Foods department as Team Trainer. Met with the Metro Educator monthly and delivered training for existing team members to comply with WFM standards.

Portland, Maine Area

Portland, Maine Area

C.S.R. 1 responsibilities include answering calls and taking orders from customers. Directing customers and answering any questions they have about products or services provided by L.L. Bean.

1239 Edwards Road, Jeffersonville Vermont

Customer Service Representative:-Greet guests at the welcome center-Answer phone calls-Make reservations-Sell merchandise-Manage inventory-Staff training and developmentGuide:-Zipline Canopy tour guide-TreeTop Obstacle Course tour guide-Facilitate groups-Setup, inspect, and organize gear

Johnson, Vermont

Assisted the Human Resources Director with a wide range of projects related to HR compliance, recruiting, onboarding/orientation, employee benefits, and volunteer programs.

123 Old 108 Loop Jeffersonville Vermont 05464

Responsibilities include:-Informing customers about gear, answering questions-Tuning snowboards-Fitting and setting up rental equipment for customers