Jake Fine Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

As a Client Success Manager, I specialize in driving client growth through in-depth analysis and strategic insights. By delivering comprehensive quarterly reports and actionable recommendations, I help clients optimize their marketing performance and achieve their sales goals. My proactive approach to client retention and contract renewals has significantly reduced churn and increased revenue.Key Achievements:-Honored as the President's Club Winner in 2023 for outstanding performance, ranking as the #1 CSM.-Led the onboarding and training process for around 300 client accounts, ensuring smooth integration and successful platform adoption.

Greater Chicago Area

In my role as a Customer Success Manager, I focus on nurturing team talent and driving success. I’ve mentored junior team members, contributing to their professional growth and the overall success of our team. My collaboration with technical support teams ensures that client needs are addressed and issues are resolved efficiently.Key Achievements:-Consistently achieved top performance metrics for call activity and talk time, showcasing leadership in client engagement.-Successfully managed a diverse portfolio of over 450 active accounts, delivering comprehensive consulting, training, and fulfillment services.

Chicago

As an Account Executive, I excelled in crafting and delivering customized sales presentations for healthcare clients, addressing their unique needs and challenges. My proactive approach to new business development involved identifying and prospecting potential clients, consistently surpassing daily goals by 15%.Key Achievements:-Exceeded daily goals by 15% through effective prospecting and pitching to new clients.-Attained top rankings in team metrics for appointment setting, sales demonstrations, and proposal submissions.

Greater Chicago Area

As a Produce Broker, I developed strategic solutions to drive sales growth that aligned with clients' business objectives. I managed upselling and client success related to the driver app, ensuring optimal adoption and satisfaction.Key Achievements:-Negotiated transportation rates that resulted in a 20% cost saving, significantly boosting profitability.-Built and maintained strong relationships with clients and vendors, acting as the primary point of contact for resolving issues and ensuring smooth operations.

Greater Chicago Area

As a Carrier Sales Account Manager, I coordinated logistics for accounts, optimizing routes to achieve revenue targets while minimizing mileage. I progressed from managing a portfolio of low-volume accounts to supporting a team that handles high-volume, higher-revenue accounts.Key Achievements:-Managed 20-30 accounts consistently, exceeding a monthly profit goal of $20K through effective carrier negotiations.-Transitioned to support a team focused on high-volume accounts, contributing to a substantial increase in revenue and client satisfaction.

Greater Chicago Area

- Built and maintained relationships with customers from junior levels to C-Suite executives- Identified, engaged and secured CIO commitment for attending company events

Greater Chicago Area

- Provided service to customers contacting call center from 50 online stores- Advised co-workers on challenging situations and analyzing best potential outcomes

- Ran board operations and other audio editing for live internet radio show - Managed and maintained social media presence, podcasting, and scheduled guests

Morning producer on WKRS for The Libby Collins Show, and The Sandee and Clint Show. Weekend DJ on WXLC. Various promotional work at live events for both stations.

Set up equipment for live radio broadcastsRepresented and promoted the station at live appearances in an outgoing and friendly manor

Worked on multiple WKRS shows including the Libby Collins Morning Show, and The Sandee and Clint ShowRan board operations and other audio editing.Screened phone calls for on-air broadcastCoordinated news and traffic updatesOn-air introductions, live reads, and create on-air promos.Scheduled guestsMaintained and updated shows podcasts onlineOn-air interaction with show hosts, also acted as fill-in host when needed.WXLC Radio Weekend DJ Conducted live reads for advertising introductions, promotions and public informationShared pop culture current events to provide interesting show contentWXLC Radio Morning Show Producer Worked on The Jimmy and Jen Morning ShowAudio production and editing for show contentScreened and interacted with callersProvided show content through internet researchBooked guestsCreated show bits and games for listener interactionCoordinated with show prize winners

Selected and edited audio highlights for broadcastScreened phone calls based upon station's broadcast criteria for Chicago White Sox post game show and other live talk shows; assessed callers for appropriateness and ensured sound quality Booked guests for live broadcasts at Chicago Bears Training Camp; coordinated preferences of show hosts; booking achieved through in person, on-site interaction with sports figures

Ba, Communications

Activities and Societies: WSIU-FM, WSIU-TV, WIDB

Diploma