Jake Frerichs Email & Phone Number

Hastings, Nebraska, United States

Plans, organizes, implements, and administers the utilities information/operational technologies (IT/OT) industrial control systems ICS/SCADA and corporate network infrastructure to support utility services including electrical production, distribution, and wastewater. Coordinates planning, design, and policy development with other management and operational teams to align with business and IT/OT priorities. Leads IT teams and manage project/staff resources to deliver IT/OT solutions. -Developed strategic roadmaps for both the enterprise IT and SCADA environments to improve efficiencies, reliability, and security while aligning to the organizational goals. -Responsible for design, support, and maintenance of Advanced Metering Infrastructure (AMI) and other objectives like outage management systems implementation and integration to existing CIS and ICS/SCADA systems. -Develop, analyze, and maintains policies, procedures, and other preventive measures to ensure compliance with North American Electric Reliability Corporation (NERC) reliability standards regulatory requirements. Recently made CIP Senior Manager to oversee compliance efforts across organization. -ICS/SCADA infrastructure and server systems design, implementation, and administration to ensure system performance, availability, recoverability, and compliance.-Support organizational merge efforts from an IT perspective to consolidate previously siloed workloads and departments. -Translate business requirements to IT strategies-Responsible for onboarding and mentoring new IT staff to support the organization.

Hastings, Nebraska

Network and Systems Administrator, and the IT department as a whole, restructured in the organization moving from a utility department to an expanded scope responsible for all city infrastructure supporting merge efforts of siloed workloads and departments. While maintaining existing systems and responsibilities required within the utility department.

Hastings, Nebraska, United States

Administration of a variety of complex enterprise systems and networks. Responsible for organizing, installing, and supporting corporate computers systems, including LAN/WAN, server infrastructure, and other data communication systems.-Management of enterprise VMware virtual environment, servers, and network infrastructure-Maintained organizations Active Directory structures, group policy objects and backup systems.-Management of email systems, cybersecurity, and forensic platforms-Deployed and administered IT security awareness platform and managed training material to improve staff understanding and track results to meet compliance guidelines.-Administered access control systems for the organization, developing policies and procedures for contractors and staff to support building security and compliance. -Implemented IT Service Management and RMM platforms to support IT staff and increase efficiency and proactive management of support services.-Assist staff in resolving hardware and software issues.

Hastings Nebraska

Provided support of operating systems, hardware, and software packages, including installation, configuration, maintenance and support of mobile devices, networking, workstation and server operating systems and hardware. With exceptional customer service and attention to detail to increase customer retention and satisfaction and drive business growth. -Review and recommend solution to improve client’s enterprise systems, networks, and software.-Troubleshoot and resolve client’s IT problems by working directly with end users and management staff.-Responsible for overseeing service operations to maintain a high level of service.-Mentor technicians in coordination of service repairs. -Manage daily workflow of staff by assigning company requests. -Work service requests to assist clients.-Provides clients with high quality one on one customer service.

Bachelor Of Science - Bs, It Operations Management, Overall 4.0 Gpa

Accelerated Cohort program provides foundations in: Information technology systems and infrastructure Business communication.

Associate Of Applied Science, Electronics, Computers And Networking Technology

Activities and Societies: Phi Theta Kappa Honors SocietyHonor Graduate for Electronic Technology Department. Endorsements certificates.