Jacob G. Email & Phone Number

Chicago, Il, Us

* Develop swimming fitness and technique sessions to swimmers between ages 6-11* Develop and coordinate fitness and wellness programs or services.* Teach fitness classes to improve strength, flexibility, cardiovascular conditioning, and general fitness of participants.* Track attendance and participation related to wellness events.* Oversee fitness and recreation facilities, ensuring safe and clean facilities and equipment.

Sacramento, California, Us

*Leadership: Provides technical leadership in the development and implementation of the IT contracting process. Independently develop, review and analyze requests for IT service contracts and IT contract amendments. Reviews request for compliance with established state IT policies including State Administrative Manual (SAM), Statewide Information Management Manual (SIMM), and California Technology Agency, Technology Letter’s (TL), and the California State Contracting Manual (SCM), Volume 3 (Information Technology).*Preparation: Researches and prepares various complex IT contracting documents according to California Department of tax and Fee Administration (CDTFA) guidelines and the SCM. Prepares documents for competitive solicitation, (i.e. Statements of Work (SOW), Scope of Work (SOW) and/or Request for Offer as applicable for type of IT acquisition and/or project. Evaluates contract regulations and determines the appropriate IT contract vehicle to be utilized for new contracts.*Coordination: Works with Project Managers to collaboratively develop the necessary requirements and specifications to perform all functions necessary to develop, amend, renew, and monitor IT consulting contracts through the competitive bid process, interagency agreements (IAAs), and Leveraged Procurement Agreement process.*Documentation: Writes technical requirements and duties specifications of IT Services. Coordinates with project management staff to determine technical skill sets and contract deliverables. Analyzes requirements of proposed IT contract deliverables for compliance with scope, schedule, and cost requirements of the approved IT project.*Teamwork: Conducts research to respond to, and resolve a variety of issues related to IT contracts. Provides information and clarification regarding IT contracting policies, processes and State oversight as needed.*Communication: Responds to department staff, contractors/vendors, and other State agency inquiries.

Chicago, Il, Us

* Support: Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.*Troubleshooting: Responding to queries on the phone, via email, in person, or through remote access.*Technical Support: Field incoming help requests from end users via both telephone and email in a courteous manner. *Provisioning: Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.*Problem Solving: Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.*Documentation: Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.*Ticketing: Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. *Software: ServiceNow, FreshDelivery, Asset Panda, EMS(Booking system), Office 365, CISCO products, CNET loginsHardware: Laptops, Access Points, Desktops, Monitors, Projectors, TV hardware

Chicago, Illinois, Us

* A/V Support: Provide in-person and remote audio visual assistance for meetings and events.* Access Auditing: Perform regular audits of our systems to confirm that access is properly assigned based on RBAC, as well as ensuring that employees were properly offboarded.* Inventory Management: Document all physical IT assets (e.g., laptops, monitors, etc.) weekly.* Mobile Device Management: Management of all our devices (e.g., laptops, ipads, etc.) using Kandji or NinjaRMM.* Onboarding & Offboarding: Responsible for ensuring the seamless onboarding and offboarding of employees as it relates to access and IT equipment.* Support Triage: Monitor and route support requests and escalate to relevant stakeholders and support teams when necessary.* Operational Security: Provide frontline assistance to Kinfosec by triaging cyber security issues, and enforcing security policies throughout the organization. Also maintaining the security posture in our various locations (e.g., cameras, keycard readers, etc.). Software: Google Workspace Enterprise, Slack,Asana EnterpriseFive9, Kustomer, Microsoft Office, Adobe Products, Zoom,1Password, Rippling, Ninja, Kandji, Unifi Console, BookstackHardware: MacBooks, Windows PC, Monitors, Headsets, A/VSetup

Chicago, Illinois, Us

* Asset management: Provides management for college academic and administrative IT budget. Develops computer lifecycle and software standards.* IT hardware and software: Ensures completion of work orders in the IT ticket management system.* Inventory mangement: Skill in installation, repair, and maintenance of network and/or computer hardware, software, and peripherals.* Organization: maintain the company's inventory organized to isolate onboard and off boarding.* Report management: Produce reports and isolate usage data to show current measurements of inventory.

Chicago, Il, Us

* IT Coordination: Coordinate with the IT Engineer to troubleshoot and resolve school infrastructure issues (internet, security, server, telecoms)* Operational Security: Coordinate with extended team members on project work with cloud-hosted or on-premise technology platforms* Ticket System: Monitor/Resolve requests through central ticketing system for staff, student, and familyHardware Support: Troubleshoot, upgrade, and perform basic repairs for student and staff devices (screens, keyboards, etc* A/V Support: Troubleshoot, maintain, and replace classroom technology (projectors, smartTVs, AV)Technical Support: Classroom and event support to help setup and take down technology* Software Support: Rostering, content caching, and other support services for instructional and assessment related platforms* Asset Management: Update and maintain the central asset management platform and conduct audits of physical assets* Documentation: Helping build out support documentation and other knowledge base content* Application Support: Smartboard support within application and IT administration via software admin platform

Chicago, Il, Us

* Troubleshooting: Onsite installation, maintenance and repair of designated client and/or company equipment* Documentation: Maintain and update internal technical documentation of both company and clients.* Customer Service: Maintain communication with clients to ensure proper follow-up on issues through to resolution.* Team Collaboration: Provide desk and queue support when not on onsite field assignments

Chicago, Il, Us

* Customer Service: Provide service and customer support during field visits or dispatches.* Software Support: Manage all on site installation, repair, maintenance and test tasks.* Troubleshooting Support: Diagnose errors or technical problems and determine proper solutions.* Documentation: Produce timely and detailed service reports and Document processes.* Coordination: Cooperate with the technical team and share information across the organization.* Customer Service: Comprehend customer requirements and make appropriate recommendations/briefings.* Ticket Systems: Handle service tickets through ticket system

Indianapolis, Indiana, Us

* Imaging: Complete and troubleshoot data migration from old computers to new computers.* Software Support: Maintain, analyze, and troubleshoot software and computer peripherals as needed during the upgrade.* Hardware Support: Set up, configure and add all required hardware during upgrade.* Data Restoration: Restore all user and configuration data from the user's backup.* Documentation: Assist in researching and documenting improvements to processes upon discovery.* Coordination: Assist coworkers in resolution of end users’ technical issues post migration.

Los Angeles, California, Us

* Hardware Support: Installing and configuring hardware and softwarecomponents to ensure usability.* Troubleshooting Support: Troubleshooting hardware and software issues* Hardware Support: Repairing or replacing damaged hardware.Upgrading the entire system to enable compatible software on all computers.* Virus Support: Installing and upgrading anti-virus software to ensure security at the user level.* Troubleshooting Support: Performing tests and evaluations of new software and hardware.* Customer Support: Providing support to users and being the first point of contact for error reporting.* Documentation: Managing and creating technical documentation.