Jake Goose Email & Phone Number

Vancouver, Bc, Ca

North Vancouver, British Columbia, Canada

- Leads and motivates team members to achieve high performance and quality standards.- Optimizes shop operations, enhances workflow efficiency, and manages resources effectively.- Delivers exceptional customer service and maintains strong client relationships.- Demonstrates commitment to ongoing learning, staying abreast of industry trends, and implementing best practices to drive continuous improvement.- Leverages technology and software tools to streamline processes, enhance productivity, and deliver superior service.

Vancouver, British Columbia, Canada

- Delivered training to new-hires and existing employees across 42 locations to improve performance and increase team member skills.- Acted as a mentor to trainees with continuous remote support.- Developed SOPs, training programs, and other operational resources to continuously improve administrative and management level personnel.- Supported Operations Managers with projects and shop manager coverage.- Evaluated and reported on KPIs to identify inefficiencies and opportunities.

Vancouver, Canada Area

- Utilize industry standard as well as in-house ERP and CRM tools to maximize efficiency in day-to-day tasks.- Optimize vehicle scheduling while balancing labour capacities.- Ensure all repairs follow strict industry guidelines and exceed expectations at every customer touch point.

Vancouver, Bc

- Coordinated with vendors to ensure just-in-time delivery for all required parts.- Resolved parts issues to minimize production delays.- Communicated with customers and management with accurate reporting on repair status and completion targets.

Vancouver, Canada Area

Waste Management provides garbage and recycling services to more than 21 million customers in North America while retaining a 99.9% pickup accuracy. Work involved coordination of site access for takeover of the City of Vancouver’s residential recycling services.- Collected, recorded, and managed all incoming feedback from service routes during transition.- Coordinated between drivers, off-site dispatch, contractors, management, and customers to solve access issues for over 300 initial cases.- Utilized web-based applications and driver tracking software to monitor service accuracy and confirm issue resolutions.- Supported Route Managers on various tasks as required.

Victoria, Bc, Canada

The Victoria Royals provide sports entertainment for the residents of Vancouver Island, BC, showcasing future NHL level talent to an average of 6,000 fans per game. Work involved generation of season ticket and group sales while also maintaining current client relationships.- Generated and coordinated sales of up to 175 tickets at a time.- Assisted clients in all queries and ensured all questions were responded to appropriately.- Analyzed and provided feedback on current processes and marketing programs.

Bachelor Of Commerce (Bcom), Operations Management

High School Diploma