As the Chief Controls Officer at Webster Bank, I am dedicated to leading and enhancing the bank’s control framework to ensure robust risk management, operational excellence, and adherence to regulatory standards and industry best practices. With a strategic focus on proactive risk identification, mitigation, and continuous improvement, I oversee the design and implementation of comprehensive controls and quality assurance processes across the organization.Integrating rigorous controls across business operations in combination with leveraging data analytics for informed decision-making ensures that controls are not just a compliance requirement, but a driver of business resilience and trust.I am committed to fostering transparency, continuous improvement, and innovation in how we approach risk and controls, reinforcing the bank’s reputation as a trusted partner to our clients, stakeholders, and communities.

Deliver leadership to steer strategic initiatives and cross-functional programs surrounding risk transformation, regulatory compliance, and employee retention. Provide direction to administer $100MM+ annual budget for steering operational aspects of 1k+ person organization. Drive collaboration among multidisciplinary groups through clear communication of strategic priorities and how these relate to the firm’s end-state vision. Certified in Risk and Information Systems Control (CRISC), Information Systems Audit and Control AssociationRegulatory Remediation- 100% on-time closure of Consent Order milestones- Remediated MRAs related to Key Indicators and Risk AppetiteBCBS 239 Regulatory Compliance- Chaired the Operational Risk Overview working group; led 100+ members of cross-functional teams to remediate regulatory-identified weaknesses- Developed operating model to achieve BCBS 239 compliance, including target state architecture, functionality design, and budgetRisk Transformation Program- Centralized bespoke functions in multiple regions/countries by defining a new approach to achieve annual cost savings of $2MM+Business Management & Financial Oversight- Led execution of operational efficiencies for 1k+ employees with $100MM+ annual budget- Built cost-effective staffing model: 80% VP and below, 77% in low-cost locationsTransformation & Innovation- Improved speed to market by 30%, saved costs, enhanced user experience, and built proactive alert system for escalation through dynamic dashboards- Drove enterprise innovation through agile project management (PMI-DASSM)Crisis Management- Defined KPIs with a systemic impact to Citi for COVID and Russia-Ukraine crisisCultural Transformation- Alleviated attrition from 24% to 12% by implementing employee retention programs with DEI focus- Voice of the Employee champion and member of Risk Management Diversity Council

- Managed a global Operational Risk team responsible for comprehensive analytics to support risk identification and monitoring, with a focus on root cause analysis and thematic reviews- Covered Internal Losses, Key Indicators, Issues Management, MCA/RCSA, Risk Capital, Scenario Analysis and External Events- Designed and constructed Citi’s Operational Risk CCAR submission process from inception

- Globally responsible for monitoring Citigroup's Issuer Risk & Investment Securities portfolio, reporting to the Board of Directors, Senior Management, and external regulatory agencies- Developed the Global Issuer Exposure System (GIES), the institutional tool for firm-wide issuer risk and investment securities limit monitoring

- Developed a portfolio of daily Market Risk Management reports for proactive risk monitoring of Factor Sensitivities, VaR and Issuer Risk limits- Migrated Equity Risk limit monitoring from London to New York; improved accuracy and enhanced control processes while expediting production time - Created a method for firmwide aggregation of Market Risk, Issuer Risk and Revenues across platforms

- Performed day-to-day international deposit and collection services- Designed a customer database for tracking deposits and fund investments